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Thread: Can't do final upgrade in Gnome for the Holidays

  1. #1
    Executive Chef
    Join Date
    Nov 2016
    Posts
    1,678

    Can't do final upgrade in Gnome for the Holidays

    On Chapter 10 goal 5 of Gnome for the Holidays, the "build" button on the sleigh is non functional.

    I have all the materials but am unable to complete the last step to receive the Reindeer.




    Sw here: Updating this first post to include my message I've posted elsewhere

    IMPORTANT AND URGENT INFO ON UPGRADING TO LEVEL 10

    Issue: EITHER all materials made and the upgrade button not available OR your gem balance is over 100 and when all materials made the build button is available but the game takes 100 gems from you when you upgrade.

    I have sent through and urgent request for help. When an issue affects us all they can trace players impacted by the glitch. I'm not lodging a ticket with support yet until the team can address the issue.
    Last edited by SpiritWind00; 12-12-20 at 12:50 PM.

  2. #2
    Fashion Designer
    Join Date
    Jun 2020
    Posts
    662
    Same here! 😥😖

    This issue seems to be plaguing many of us trying to finish this afternoon, force-close and reopening does not help!
    Attachment 57845 Attachment 57846

    As you can see we have all the items required to upgrade, we are on Goal 5, our "Build" button on the Sleigh itself is greyed out and "Finish for 0 Gems" does nothing!
    Other players who were able to finish have reported that 100 Gems has gone missing from their balance- I have less than 100 Gems available because I just spent them all in the Winter Sale and I already bought gems at full price this week!

    I realize it's the weekend, but our timers are running out for this issue to be fixed!
    Please help 😭❤️

  3. #3
    Quote Originally Posted by HuckleTown View Post
    On Chapter 10 goal 5 of Gnome for the Holidays, the "build" button on the sleigh is non functional.

    I have all the materials but am unable to complete the last step to receive the Reindeer.
    Same too

  4. #4
    Rhino Keeper
    Join Date
    Oct 2014
    Posts
    454
    I was able to complete as I had all the materials, but then the game charged me 100 gems!!
    This is a bad bug!

  5. #5
    Executive Chef
    Join Date
    Apr 2013
    Location
    UK
    Posts
    4,287
    Me too.

  6. #6
    Rhino Keeper
    Join Date
    Jan 2015
    Posts
    447
    Final upgrade worked but it stole 100 gems to do it. :-(
    🐲 ⚔️⚔️⚔️⚔️ Proud member (#73) of the Thuakie Sword Society ⚔️⚔️⚔️⚔️ 🐲

    Wielder of the Mighty Sword of Fire & Ice 🗨⌨🐲⌨{🏟}======🔷=======>

  7. #7
    New Resident
    Join Date
    Dec 2020
    Posts
    1
    Same here.

  8. #8
    Fashion Designer
    Join Date
    Nov 2013
    Posts
    773
    I upgraded and it stole around 100 gems, too! I put a ticket in. Ugh!

  9. #9
    Host(ess)
    Join Date
    Jun 2017
    Posts
    10

    No build button

    Same problem as above. All items, no button

    I have all the items needed, but no build button to upgrade sleigh to L10
    Please help

  10. #10
    New Resident
    Join Date
    Dec 2019
    Posts
    4
    Same too. No the "build" button

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