Castle Story 12/3: Gnome for the Holidays | event information on page 1

[ShibuyaCloth]

Sadly I lost 100 gems with the last upgrade

The Sleigh timer went down to 2 hours.

[yukigray]

add me to the list of people with a greyed out button and no way to finish. I have all the materials. 12 hours and no one at work to fix it, so NOT awesome.

edit: it is fixed, literally minutes after I posted. Had to do a restart but then it worked YAHHHHH!!!!!

[ajohn2508]

IMPORTANT AND URGENT INFO ON UPGRADING TO LEVEL 10

Issue: EITHER all materials made and the upgrade button not available OR your gem balance is over 100 and when all materials made the build button is available but the game takes 100 gems from you when you upgrade.

I have sent through and urgent request for help. When an issue affects us all they can trace players impacted by the glitch. I'm not lodging a ticket with support yet until the team can address the issue.

It’s fixed! Just finished and got all of my prizes!! Thank you!!!!

[GC5410]

Bloomin’ ‘eck that was quick! Thank you so much for fixing so fast!

[transberry]

I’m in desperate need of jewels to finish crafting crowns and treats, rocks aren’t giving any. Uggh

[HuckleTown]

I'm glad S8 responded Omni a Saturday.

Overall, I enjoyed the event.

However, I'm very disappointed in the 7 day timer prizes, quests and buildings that return essentially no prize. If the reindeer gives an expansion permit every 7 days great. However, his description reads " higher chance for expansion supplies and expansion permit". This means, most likely nothing drops or just a few coins.

[Bongodrum]

Upgraded the sleigh, got the reindeer, game reset and now I have no reindeer. It’s not in storage either. Help!!

[GiselleX16]

My gems are not back but I will be patient (and I have a ticket on file). All is calm.

[mrgoodbar1961]

It’s fixed! Just finished and got all of my prizes!! Thank you!!!!

I second this I just upgraded ,didn’t lose gems and got the prize ! Thank you all especially Spiritwind for posting I held off because of all the information.I hope all of you who lost gems or couldn’t upgrade will have a positive outcome

[stanis87]

My sled upgrade problem has just been fixed. Thanks!...