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Thread: Castle Story 12/3: Gnome for the Holidays | event information on page 1

  1. #601
    Executive Chef
    Join Date
    Nov 2016
    Posts
    1,433
    Quote Originally Posted by stormaurora42 View Post
    I don't believe it! �� ���� My realm is doing exactly the same thing!!

    I just collected my Toy Reindeer, finished goal 4, got Baron's final goal popup which auto-completed and goal 5 popped up- annnnd my sleigh is stuck with everything collected and no Upgrade option.
    Force close didn't help.

    I'll file a support ticket myself too, after getting dinner in the oven.
    Ugh.


    Edit: Omg. So. Person above was charged 100
    gems for finishing. Melany77 thought they had been charged earlier too but without proof warned us to watch and make sure we don't lose Gems... and
    I don't have 100 Gems on my account! (Spent some in December sale earlier)

    Is that why I can't finish? Orrr no, the Upgrade button is greyed out so my gems shouldn't matter... finish for 0 Gems doesn't do anything for me either.

    Fellow stuck people, is your balance < 100 ? ��
    I started a thread in the Bugs Section.

    It wouldn't upload my screenshot, if people could post there too (and someone upload a picture), that might spur action from S8.

    Everyone should also file a support ticket.

    I have less than 100 gems.
    Last edited by HuckleTown; 12-12-20 at 06:49 AM.

  2. #602
    Rhino Keeper
    Join Date
    Jan 2014
    Posts
    260
    Quote Originally Posted by SylvanSanctuary View Post
    Finally finished, but something weird happened. When I hit build, I was charged 100 gems. Did this happen to anyone else?

    I had all of the items so I am not sure why it cost gems at all. Very confused.

    Edit: Guess I’m not the only one. Hope S8 figures it out soon.
    I submitted a ticket right away, I’m literally fuming.

  3. #603
    New Resident
    Join Date
    Sep 2013
    Posts
    5

    Angry

    Quote Originally Posted by ninjalejones View Post
    I submitted a ticket right away, I?m literally fuming.
    Me too. How can S8 make such an error?

  4. #604
    Same here submitted a ticket

  5. #605
    Fashion Designer
    Join Date
    Jun 2020
    Posts
    623
    Posted, HuckleTown! 😥

    I want to not be worried but i'm just saddened by this- Hurting paying customer's feelings! I'd test the theory but my Gems aren't on sale right now and I don't want to pay full price again this week 😅... (I bought Gems for snowballs for the Snowkid since I didn't want to risk not seeing it in my tent again).
    I would feel better with the Tiny Reindeer on my account and just a ticket out to fix the Gem issue but urgh

    This Event was fairly smooth and enjoyable for me, especially with the Adventure everyone could do plenty of- and get nice prizes to help them along the event (and after for Tiny Workshop), it's really sad that we're unable to finish on a weekend with no support! 😥
    I'm sure they'll fix the issue for others (less sure they'll refund gems, but hopefully! 😂 ), but will they "complete the Event" for us if we were just unable to press that last button before our Timer runs out? Ack

  6. #606
    Farm Supplier
    Join Date
    Mar 2015
    Posts
    90
    Quote Originally Posted by SylvanSanctuary View Post
    Finally finished, but something weird happened. When I hit build, I was charged 100 gems. Did this happen to anyone else?

    I had all of the items so I am not sure why it cost gems at all. Very confused.

    Edit: Guess I?m not the only one. Hope S8 figures it out soon.
    It happened to me also. I only had the build button, no upgrade for gems button
    Last edited by stormyskater; 12-12-20 at 07:16 AM.

  7. #607
    New Resident
    Join Date
    Dec 2013
    Posts
    5
    Is anyone else unable to access Castle Story? I have been unable to open Castle story for over 12 hours. I had a bit of trouble earlier with Castle story quitting unexpectedly but now cant open it at all.

  8. #608
    Executive Chef
    Join Date
    Apr 2013
    Location
    UK
    Posts
    4,112
    Quote Originally Posted by HuckleTown View Post
    I also have this problem.
    Me too. I have all the items and can’t build my sleigh.

  9. #609
    Rhino Keeper
    Join Date
    Oct 2014
    Posts
    296
    Quote Originally Posted by stormyskater View Post
    It happened to me also. I only had the build button, no upgrade for gems button
    Oh wow I lost 100 gems as well on finishing the sleigh!! Now what?

  10. #610
    Rhino Keeper
    Join Date
    Aug 2019
    Location
    The Beach
    Posts
    120
    Sadly looks like I won’t complete event. I stupidly didn’t realize I was awarded more tiny workshops until I happen to come across them in inventory a day later. So now I’m heading into chapter 9 on the last day and have to rely on neighbors. If the max wasn’t 20 a day gifts then I probably wouldn’t be so worried but I’m so pissed that I’m not going to finish such a great laid back event, ugh. And then to see the gem issue....oh geez

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