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Thread: Castle Story 12/3: Gnome for the Holidays | event information on page 1

  1. #651
    Executive Chef
    Join Date
    Jan 2013
    Posts
    1,702
    Same thing happened to me, 100 gems lost. Ticket filed.

    And to confirm the 7 day timer:

    Click image for larger version. 

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  2. #652
    Executive Chef
    Join Date
    Apr 2013
    Location
    UK
    Posts
    4,287
    There is obviously a glitch I am sure it will get sorted on Monday. It’s not the moderators fault. I am sure SW will report it when she gets a chance.

  3. #653
    New Resident
    Join Date
    Jul 2012
    Posts
    7
    Same problem here, upgrade is greyed out.

  4. #654
    Volunteer Moderator SpiritWind00's Avatar
    Join Date
    Jun 2013
    Location
    The Glimmerwood!
    Posts
    16,968
    Im sending up the bag signal. They will be able to identify which players lost gems for sure. Same just happened to me too.

  5. #655
    New Resident
    Join Date
    Sep 2015
    Posts
    9

    Can?t finish event

    Quote Originally Posted by Bongodrum View Post
    Same problem here, upgrade is greyed out.
    I have all of the materials and it won?t upgrade either.

  6. #656
    Fashion Designer TeikaEmberstorm's Avatar
    Join Date
    May 2020
    Posts
    766
    I posted in the bug thread. Thanks for starting it Huckletown. And thank you for the bat signal Spiritwind.

  7. #657
    Volunteer Moderator SpiritWind00's Avatar
    Join Date
    Jun 2013
    Location
    The Glimmerwood!
    Posts
    16,968
    IMPORTANT AND URGENT INFO ON UPGRADING TO LEVEL 10

    Issue: EITHER all materials made and the upgrade button not available OR your gem balance is over 100 and when all materials made the build button is available but the game takes 100 gems from you when you upgrade.

    I have sent through and urgent request for help. When an issue affects us all they can trace players impacted by the glitch. I'm not lodging a ticket with support yet until the team can address the issue.

  8. #658
    Fashion Designer
    Join Date
    Jun 2020
    Posts
    662
    Quote Originally Posted by rjalbert View Post
    I know who is behind the missing 100 gems. It?s that **** Baron! He tricked us all to steal our gems. It?s not just not only coins, he?s coming after our gems. Hopefully S8 will be able to catch him!
    Oooh Baron! 😠 What will we do with you, we gave you back your (chocolate) coins too! 😂

    ~

    Thank you SpiritWind! ❤️

  9. #659
    Rhino Keeper
    Join Date
    Jul 2020
    Posts
    233
    ITS FIXED!!!!!!!!

    Just upgraded! Yay!!!!

  10. #660
    Rhino Keeper
    Join Date
    Jul 2020
    Posts
    233
    Hope everyone who lost gems gets them back quickly!!

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