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New Resident
Gems taken for nothing and before confirming purchase
More than 80 gems were taken while I was checking the content of the crates. I didn?t press the buy but gems deducted anyway, NO additions to the inventory! And the number of gems taken was random! 22 gems were taken when I was checking the content of the 12-gem rose crate!😡😡😡😡😡
Sent email to support for two day but still no reply.
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Moderator (volunteer)
When you tap on the crates in the market, you buy it and the popup is the prize you won. Support unfortunately does not undo in game purchases.
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New Resident
1. The items aren?t my inventory!
2. The number of gems taken is more than the listing. 22 taken for a 12- gem crate.
😡
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