Mining Crash

[Paul__]

A workaround that worked with me is if you have an iPhone to use that when you go mining.

As the community manager mentioned, you should also contact support if you are having this issue.

[gridgirl]

This has been reported to the Storm8 team since 10/20/20. See game glitching issue and it was posted they were going to refer it to their team.
If we cannot mine, we cannot expand. If we cannot expand then there is no room for more habitats. If there is no room for habitats then there is no point breeding
At that point the game is null
I have 600 gems. If the game is unplayable then I want to be issued a refund or my gems transferred to Dragon Story!!

I did get a reply today on my support ticket. They asked me to video record my game crashing. So I?ve now sacrificed two MORE explosives while recording the crash. I might as well, because I can?t go any further in the game until I can expand.

[SparklesNUnicorns]

Yes I cannot use the mine on any of my iOS devices as it keeps crashing since the iOS update. So I cannot progress and have probably lost upwards of 20-30 bombs

[gridgirl]

Tested today, 11/11/2020. Still crashing. Don’t waste your explosives.

Edit: tested again 11/13. Still crashing

[gridgirl]

Well, they gave me some gems in one of my games, and closed my tickets in both games saying it was resolved. Guess I’m out. Y’all enjoy

[Paul__]

If the issue is not resolved, you should be able to reply to your previous ticket. If not, you can create a follow-up.

[reddog2Times]

If the issue is not resolved, you should be able to reply to your previous ticket. If not, you can create a follow-up.

Tested again today. Still not working.

[gridgirl]

Tested again today. Still not working.

Tested 11/20 still not working

[Paul__]

Please contact support as the community manager requested if you are having crashing issues.

Link is support.storm8.com

[gridgirl]

Please contact support as the community manager requested if you are having crashing issues.

Link is support.storm8.com

I have. Multiple times. I get the same answer “We’re looking into this.”

And so I keep checking back here to see if anyone else has gotten resolution. I’m about done playing the game. If I can’t mine, I can’t get runes and I can’t expand. Not much point in playing anymore.
In case you’re wondering, I’m on my third support ticket. Happy to give numbers of them if that would get me anywhere.

My posts regarding the days that I check are simply an effort to keep others from wasting their explosives if the issue is still not resolved.