So i last played this game 4-5 years ago and recently came back to it. I forgot everything about my old account but was able to recover my in-game-name and storm id after looking through my wall on my family member's account. I contacted support for my password but they were unable to help me. Anyone know why they cannot find my account even with storm id,in-game-name and a screenshot of what my cafe look like because i thought it should be easy with the id?