There is so much that can be said about how this matter was handled, but I can see how useless it is to do so. It all boils down to ethics.
Ethics can be simply defined as doing the right thing even when everyone around you is doing otherwise.
In my many years of gaming experience, all, except one, of the gaming companies I have been a customer of, were forthcoming and munificent. When a bug/error occurs, they never blame their customers, were quick to respond to queries/complaints, quick to fix the issues, readily admitted their faults, and were openhandedly generous with restitution.
Still, the (generic) apology and 200 Gold Tokens are improvements over the situation from three years ago when they remained completely silent after giving players a wrong breeding combination, despite the fact that hundreds, probably more, of players spent money in speed breeding. The method of resolution then? They quietly changed the popup for the breeding combination, just like they quietly switched on the Gold Token awarding between 5:00 p.m. and 6:00 p.m. on Saturday, Mar 7 PST. Anybody care to wager on how many players out there actually noticed the one day of missing Gold Tokens?