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Thread: Snail Mail Pet lost

  1. #1
    Farm Supplier
    Join Date
    Sep 2015
    Posts
    58
    Quote Originally Posted by logansmil View Post
    I just turned in a collection and I didn't receive a prize. The cloud picture came up blank. I closed the game and opened it up again and still no prize. And the collection has been taken. Please help.
    This has happened 2 times now. Very frustrated. I checked the collect them all list and the snail mail has been ticked off but I haven't got it in my cellar. All other turn ins are ok just the pet. What is going on?

  2. #2
    Quote Originally Posted by gdr4gon View Post
    I also just turned in and found nothing in the cellar. When I check the prizes the snail has the green check mark. I already did the close and open app like 3 times. So this has to be a problem with the game.
    Another Player said they also have the Snail Mail ticked off but no pet

  3. #3
    Executive Chef
    Join Date
    Nov 2013
    Posts
    2,037
    Recommendation to logansmil and gdr4gon: take screenshots of the checked-off prize as evidence that you should have received the pet...but didn't.

  4. #4
    Farm Supplier
    Join Date
    Sep 2015
    Posts
    58
    I have uploaded the screenshots.

  5. #5
    Farm Supplier
    Join Date
    Sep 2015
    Posts
    58
    Quote Originally Posted by PookieBear50 View Post
    Recommendation to logansmil and gdr4gon: take screenshots of the checked-off prize as evidence that you should have received the pet...but didn't.
    I tried to attach the screenshots. I think they are showing on the full site but not when viewed on a mobile. Not sure if I have uploaded it properly. I did try to follow the instructions on how to post a photo.

  6. #6
    Farm Supplier
    Join Date
    Sep 2015
    Posts
    58
    Attachment 54686
    Attachment 54687
    With a little bit of perseverance I managed to attach them.
    Last edited by logansmil; 02-15-20 at 06:16 PM.

  7. #7
    Quote Originally Posted by Lapetshop7 View Post
    Same here and now my studio hasn't given anymore drops since this happened!
    Lapetshop7 has the same problem

  8. #8
    Quote Originally Posted by IOANAMARINELA76 View Post
    Spread The Love Event - 2020 5 februarie salut la acest joc am facut toate colectiile si nu am primit melcul se pare la lam castigat de 2 ori si de doua ori mia aparut imaginea alba si in inventar nimic am inceiat misiunea cu melcul bifat dar in inventar nimic mam uitat pe sait si am vazut ca nu sant singurul cu aceasta problema am telefon android
    va multumesc frumos si astept raspuns cat mai repede
    Translation of above

    Spread The Love Event - 2020 February 5 Hello to this game I made all the collections and I did not receive the snail looks like I won 2 times and twice the white image appeared to me and in inventory nothing started the mission with the snail ticked but in inventory nothing I looked at the site and saw that I am not the only one with this problem I have an android phone
    thank you nice and I expect an answer as soon as possible

  9. #9
    Farm Supplier
    Join Date
    Sep 2015
    Posts
    58
    OMG.......So went to play again just now, looked in my cellar and low and behold my snail mails where there. Thank you Storm8 and Judy.

  10. #10
    Quote Originally Posted by logansmil View Post
    OMG.......So went to play again just now, looked in my cellar and low and behold my snail mails where there. Thank you Storm8 and Judy.
    So happy it is resolved!
    Enjoy!

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