I wish this sentiment were true. We sadly didn't receive any letters to the infamous wizarding school that teaches this sort of magic.
As I mentioned, our team has put a lot of time in this and continues to do so. Support's role in this is to continue collecting information and with perseverance perhaps something new will come to light. There's currently no way to remove the loop.
The most helpful thing players can do is report it each time they encounter it with details of which tile is stuck and what exact in-game actions they completed before they encountered the loop. Unfortunately and understandably, this isn't something most players will want to commit to, so we'll continue to investigate this with the information we do receive. We appreciate every player who has helped share information so far.