Originally Posted by
[S8] Elsa
Hi, everyone. We appreciate your patience while we reviewed your feedback! We understand that it's disappointing when your experience doesn't meet your expectations. To make this right for those of you who would like the option of refunding Feanor, we invite you to contact our support team for assistance within the next ~7 days. Please submit your request before March 20th.
For players who are interested in more details, a difficult situation that all live games face is when an item is released that's unintentionally 'over-powered' or creates a significant imbalance that must be addressed. When this happens, it's very carefully reviewed and evaluated to see what the best course of action is. In this case, it's critical to the game's economy that Feanor be tuned and updated. We understand that this is unwelcome news and we apologize for any inconvenience! We will review what we can do to avoid this in the future.