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Thread: Free Gift Issue

  1. #1
    Executive Chef
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    Free Gift Issue

    Hi there,

    The Free Gift feature just seems to lead to a screen that says ?Sorry, the video failed to load. Please try again later.? This has been happening for the past few days.

    Click image for larger version. 

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  2. #2
    Senior Moderator kooky panda's Avatar
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    Do you remember the name of the video trying to load?
    Need me? Send Me A Private Message

    Note: Due to some personal matters, I will not be on over the weekend.

    Contact Storm8 by filling out this form: support.storm8.
    How to submit Support Request

  3. #3
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    Quote Originally Posted by kooky panda View Post
    Do you remember the name of the video trying to load?
    I wasn't able to get the name, because when I clicked "Watch" that pop-up came up.


  4. #4
    In my game, the ads running well. I am playing on iOS 12.x. But a friend of me, she is playing on a iOS13 device, she can’t load any video.

  5. #5
    Senior Moderator kooky panda's Avatar
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    I am on iOS 13.2 version and I am not having any issues with the videos playing. See if your friend can update her apple software. Also what device is she playing on?
    Need me? Send Me A Private Message

    Note: Due to some personal matters, I will not be on over the weekend.

    Contact Storm8 by filling out this form: support.storm8.
    How to submit Support Request

  6. #6
    I am also having the same issue. On an iphone XR with iOS 13.2

  7. #7
    Executive Chef
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    Quote Originally Posted by kooky panda View Post
    I am on iOS 13.2 version and I am not having any issues with the videos playing. See if your friend can update her apple software. Also what device is she playing on?
    It happens on all of my devices, on with the iOS 11 version and 13. It only happens around 50% of the time.


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