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Thread: Lost my restaurant after ios13 update

  1. #1

    Lost my restaurant after ios13 update

    Problem solved!!

    Hi there,

    Maybe you can help me out. Last friday I had an ios13 update on my iPhone xr. After that my Bakery was just fine, but I've lost my restaurant. It started all over again. I've tried everything, but nothing works. My id, BirdyGirl79, and password are correct, but I can't get it back. I've noticed it's still there, but I only have access to the new restaurant. I have filled in a contactform last friday.
    My game version is 1.8.3

    Thank you!
    Last edited by BirdyGirl79; 09-22-19 at 11:19 AM.

  2. #2
    Sometimes during the iOS update, it logs us out of Game Center. You need to log back unto Game Center and then open your game.

  3. #3
    But that's the problem, I can't log in in to Game Center. I can do that in Bakery Story, but not in Restaurant Story.

  4. #4
    Looks like there's an issue. I've reported this over.

    You can contact Support: support form and select "Account Recovery" category.

  5. #5
    Quote Originally Posted by Rynetory2 View Post
    Looks like there's an issue. I've reported this over.

    You can contact Support: support form and select "Account Recovery" category.

    Problem solved! I've solved the problem by using Bakery Story. I can log into game center in BakeryStory, and now Restaurant Story logged in to. Me happy.

  6. #6
    Quote Originally Posted by BirdyGirl79 View Post
    Problem solved! I've solved the problem by using Bakery Story. I can log into game center in BakeryStory, and now Restaurant Story logged in to. Me happy.
    Great to hear that. Happy cooking!

  7. #7
    Rhino Keeper
    Join Date
    Aug 2013
    Location
    USA
    Posts
    369

    Updated iPad and lost my game!

    So, I updated iPad this morning and when I went to sign into Resto afterwords, it replaced my old RS with an old one I had. I tried signing into and out of both Game Center and Facebook but both bring up old games I don?t have anymore. Now, I?m sad, and a little mad since from what I?m seeing, it could be months till I?m able to retrieve my game.

    [Posting and discussing support emails and issues is not allowed.
    Do not post Support emails or private communications in the forum]

    I was connected to Game Center with the current account but apparently, it never saved the data. And again, like I said, apparently there was other data from an older game, associated with my FB which is odd since I once signed into FB with the current account and didn?t have this issue.

    *smh* Wondering why S8 won?t just give us a log in feature there, though in the past, I was able to log into my BS and it would bring RS with it. Now, it doesn?t...*sigh* I?m just so done at the moment.
    Last edited by Rynetory2; 09-26-19 at 06:40 AM. Reason: Discussing support

  8. #8
    Quote Originally Posted by LightAndLove83 View Post
    So, I updated iPad this morning and when I went to sign into Resto afterwords, it replaced my old RS with an old one I had. I tried signing into and out of both Game Center and Facebook but both bring up old games I don?t have anymore. Now, I?m sad, and a little mad since from what I?m seeing, it could be months till I?m able to retrieve my game.
    Try suggestions in my Posts 2 and 4.

    As for your other issue, please take note that posting and discussing support emails and issues is not allowed.
    Do not post Support emails or private communications in the forum

    If you have an issue that needs further help, you can send me a private message with details and your ticket number.

    Kindly note that creation of duplicate thread is not allowed. Merged your thread to existing thread as per forum rules.

  9. #9
    I have totally lost my restaurant after iOS 13 update. I have tried logging out of game centre and back in. Tried deleting the app and re-downloading it but no luck. Lost it all. Not sure what else to try.

  10. #10
    Senior Moderator kooky panda's Avatar
    Join Date
    Mar 2011
    Location
    S8 FORUM
    Posts
    51,823
    Quote Originally Posted by mildred_27 View Post
    I have totally lost my restaurant after iOS 13 update. I have tried logging out of game centre and back in. Tried deleting the app and re-downloading it but no luck. Lost it all. Not sure what else to try.
    Please submit a ticket to support for assistance.
    See support link in my signature.
    Need me? Send Me A Private Message

    Note: Due to some personal matters, I will not be on over the weekend.

    Contact Storm8 by filling out this form: support.storm8.
    How to submit Support Request

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