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Thread: Taking away gem dispenser

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  1. #1
    Rhino Keeper
    Join Date
    Dec 2013
    Posts
    120

    Taking away gem dispenser

    What the hecck is going on, the gem dispenser bought from last sale are removed from my game????
    WHo gave permission to enter my game and remove items I bought ?

    Anybody else has this same experience????

    So annoying

    Quote Originally Posted by [S8] Elsa View Post
    The item was released in error and removed from the sale on discovery. We'll collect your feedback and forward it to relevant parties. If you have a concern about a real-world purchase you've made, you may contact support. Support doesn't have the ability to make changes to sales and would not be able to respond to individual questions unrelated to supported topics. We apologize for the inconvenience!

    Edit for update: For the long-term health of the game, Gem Dispensers from the timeframe of the error were removed and the Gem cost has been refunded to those players. Gems earned from the item weren't removed and are yours to keep. We appreciate your understanding and have taken steps to prevent this from being an issue moving forward.
    Last edited by [S8] Elsa; 09-06-19 at 12:35 PM.

  2. #2
    Rhino Keeper
    Join Date
    Aug 2013
    Posts
    113
    Yeah, I had 2, mine are gone as well. Really disappointed about this. But I guess this is their idea of fair, since they it was put into the game as an error on their part in the first place. They never meant to re-release it.

  3. #3
    Rhino Keeper
    Join Date
    May 2013
    Location
    New York, United States
    Posts
    153
    I just lost my gem dispensers too. Is this for real? Can we have an explanation?

  4. #4
    Rhino Keeper
    Join Date
    Aug 2013
    Posts
    113
    In the sale thread, an S8 employee said it was released in an error. So I guess this is their attempt to "fix" THEIR "error".

  5. #5
    When a legitimate company makes an ?error?, they stand by it and make it right with their customers. This is completely wrong and they should give us what they bought.

  6. #6
    Rhino Keeper
    Join Date
    Aug 2013
    Location
    USA
    Posts
    369

    Post Edit

    Lost mine too.

    Upside: They gave us our gems back.

    Downside: Not really fair because others had the chance to buy it when they put it out the first time, and theirs weren?t taken away, but more importantly, why can they take back a gem dispenser but can?t give us a square bakery! ROFLMBO!!

    I see some real irony in this. If you don?t laugh, you?ll cry! 🤣

    This is my take on the whole thing...

    Yes, it was released in error, and yes, they gave us our gems back, but it was released several years ago. Some got it, some didn?t, and some couldn?t, but whether in error or not, if they take ours back, which we fairly purchased, then they have to take ALL OF THEM back. Either we all get a crack, or nobody does...
    Last edited by LightAndLove83; 09-05-19 at 04:22 PM. Reason: Accidently Hit send before I was finished

  7. #7
    Rhino Keeper
    Join Date
    May 2013
    Location
    New York, United States
    Posts
    153
    This is sad.

  8. #8
    Rhino Keeper
    Join Date
    Aug 2013
    Posts
    113
    Quote Originally Posted by LightAndLove83 View Post
    This is my take on the whole thing...

    Yes, it was released in error, and yes, they gave us our gems back, but it was released several years ago. Some got it, some didn?t, and some couldn?t, but whether in error or not, if they take ours back, which we fairly purchased, then they have to take ALL OF THEM back. Either we all get a crack, or nobody does...
    Completely agree with this.

    lmao @ your joke above that. That did make me laugh in the middle of my frustration.

    I believe S8 made a bad move with this decision.

  9. #9
    Very. Rarely do I make a comment on this game. I understand the need for profit, employee turnover and expense. BUT in the commercial world, even the smallest of companies I have dealt with, honor their mistakes. What a disappointment it is for those who gained something in a short time period, to have that joy taken away. This used to be such a fun game. YourTEAM seems to be totally unconcerned about your game. Participants. It’s a sad day for this game.

  10. #10
    Rhino Keeper
    Join Date
    Jan 2016
    Posts
    322
    Great. Just great. What a way to wake up your morning to. Searching for that gem dispenser that I bought from the last sale to collect my gem and then realised that S8 have taken it away. All for the sake to "rectify" their error. We had the chance to buy it and so it should be ours to keep. Sorry to those who weren't able to get it but isn't that the same for those who bought them previously too?? This is so unprofessional. IF you're going to be "fair", then yeah I agree with LightAndLove83 that you should take all the rest of the gem dispensers from other players who had the opportunity to buy TENS of them in their bakeries!!!! If you hadn't released it in the first place, I could have used those gems to buy other pretty things that were on sale. That's an error on YOUR part so why do others have to suffer the consequences????? No thanks for ruining my day. ugh
    You don't know what you're capable of until you can pick yourself up after falling down.

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