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Thread: Cannot get into Castle Story

  1. #151
    Fashion Designer
    Join Date
    Mar 2013
    Location
    Sydney, Australia
    Posts
    575
    One long term player was locked out for weeks. I believe she never came back even when fixed. That was in April. This is my 7th day on this occasion. So much energy just wasting away. I had about 6k energy when it died, all my weekly Ali’s have come in. First time for ages there’s nagas and alicorns in the tent and we can’t access it. I have had an email update from an agent to say they are still looking into it, and I was to keep an eye in this thread for updates. I’m just glad I never bought the booth and never spent gems. So I do believe they are onto it and just not ignoring us.

  2. #152

    Posie land

    Quote Originally Posted by babysx1 View Post
    Still waiting
    Very frustrating and support not responding is insulting. Had problems logging on for several weeks and now 4 days straight. Support is expecting us to gripe to each other and no posts from support is a slap in the face.

  3. #153
    Fashion Designer
    Join Date
    Mar 2013
    Location
    Sydney, Australia
    Posts
    575
    Sorry, double post

  4. #154
    Volunteer Moderator SpiritWind00's Avatar
    Join Date
    Jun 2013
    Location
    The Glimmerwood!
    Posts
    16,968
    I heard from S8 this morning too and they are working outside of working hours to help fix it. Support will close tickets just for workflow and not bc they're ignoring you. Hold tight as this is not a simple fix. I'll keep posting too. S8 have responded a couple of times but their posts get buried in pages quite quickly.

  5. #155
    I’ve just heard from S8 and they are still working on the fix! I’ve been locked out for 4 days now, all the rest of my S8 games are working fine! So frustrated.

  6. #156
    Executive Chef
    Join Date
    May 2013
    Location
    Boulder, Colorado
    Posts
    1,602
    Thank you SW! It?s heartening to hear this.

    Ive been in today for hours. It’s nice. Hope everyone else gets back in soon!
    Last edited by Queenzod; 08-23-19 at 11:09 PM.
    Proud member of the Thuakie Sword Society. Close and personal friend of The Great Thuan.

  7. #157
    Farm Supplier
    Join Date
    Jul 2015
    Posts
    72
    They are working on it, but Some like me bought things for this event and I really hope that everyone who has been locked out gets extra time or the items. All the wasted energy etc.

  8. #158
    Farm Supplier
    Join Date
    May 2013
    Location
    The Netherlands
    Posts
    64
    Thank you, thank you!
    I finally can play Castle story.
    The bug is fixed.
    Sad that I never will be able to get a sprinkless and swirl alicorn. Even not able to upgate the ice cream mountain BUT
    at least I am able to play��
    Thank for al the time and afford you spend just to fix the bug!
    ������������

  9. #159
    Farm Supplier
    Join Date
    Jul 2015
    Posts
    72
    Quote Originally Posted by LonBB View Post
    Thank you, thank you!
    I finally can play Castle story.
    The bug is fixed.
    Sad that I never will be able to get a sprinkless and swirl alicorn. Even not able to upgate the ice cream mountain BUT
    at least I am able to play��
    Thank for al the time and afford you spend just to fix the bug!
    ������������
    I am happy for you but the bug is not fixed. I still cant load the game. They should give us something.

  10. #160
    Fashion Designer
    Join Date
    Mar 2013
    Location
    Sydney, Australia
    Posts
    575
    Here’s a thought, I think we should all get a swirlicorn! Lol

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