Hello Storm 8, I would like to give my 2cents and genuine feedback on this restaurant story game. My english is not very good but i will try my best to articulate and hope you will understand what im trying to tell you.
1) Ive been a fan of your games for A LONG TIME. Restaurant story and Bakery story. I even bought an IPAD especially for your games because it seems storm8 have a device preference or some biases with devices. Truth be told, Ipad or IOS users can have free gems (if they are lucky). I have this "Free gems" or "BONUS" tag thats on my right hand side at the top. Alright im not a cheapskate user, I also purchase gems (WHICH I STRONGLY regret by now), however, I am not able to load any of those videos that u displayed.
IF STORM8 takes advertisement money for these videos, and not reaching out to players because of not being to load. i find it so strange that these videos or program related matters are not corrected ESPECIALLY ON IOS.
2) I wrote to Customer support thats on your website. But it link me back to this forum. SO MAY I KNOW IS THERE EVEN AN EMAIL TO WRITE PROBLEMS TO? This is so bad. We paid for the gems, and there is no email to lodge a feedback or complaint? This forum is useful yes, but it will restrict OUR VOICE. there are admins behind the forum and will CHANGE OR EDIT what you want to say. THIS IS NOT THE REAL VOICE you are listening from your real players, real customers, and real feedback. You are just NOT LISTENING.
3) This is 2019. When you link your account with FB on restaurant story, I SEE ALL THE inactive neighbours with pictures who are on my FB level 0 stars and already deleted this game long time ago. HOW DO I PERMANENTLY remove those neighbours. DO I DELETE THEM FROM FACEBOOK? PLEASE ADVISE. ITS VERY ANNOYING TO SEE THEM ADDED TO MY LIST and i CANNOT EDIT AND REMOVE THEM. I DO NOT WANT THEM IN MY NEIGHBOUR LIST, PERIOD. i cannot undo the link once ive did it, and i got to link it if not i cannot access restaurant story. BAKERY story is still ok, safe when you link with your own account ID. BUT RESTAURANT STORY, NO.
I THINK ITS because you have restaurant story outdoor and restaurant story on its own.
4) PLEASE stop producing more games when you cannot handle these 2 stories since almost going to 9 years you have these 2 stories and not being able to fix bugs in time and NO CUSTOMER SUPPORT.
5) you have to think of corporate management control. IF you have no customer support for your real buying clients THEN TELL ME HOW U GOing to earn more, if you shoo away all the real customers who buy gems with frustration because YOU refuse to listen??? or HELP with the errors and crashes THIS game has, AFTER SO MANY YEARS.
6) I see duplicate stoves and ovens. And i see box of white when the collectibles are collected. I see errors from the numbers of collectibles thats indicated when i redeem one goal part. ITS BEEN 3 months and NOTHING is done on this.
ANd last but not least. PLEASE. PLEASE please. CANDY MANIA cannot be downloaded with IPAD. DOnt ask me why, BUT it seems that its linked to ANDROID.
Thank you please reply via PM IF YOU WANT, THANK YOU STORM 8 FOR THIS VERY FUN GAME ANYWAYS