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Thread: Problem with bingo win no boosts or tickets awarded what?s going on??

  1. #1

    Problem with bingo win no boosts or tickets awarded what?s going on??

    Anyone else having issues with collecting bingo prizes came in 1st in gold league got the notifier and collected then went to use boost but no boosts have been applied to either food or hatching looked in ticket temple and had the 50 tickets so thought will close down and reboot but when opening back up still have no boosts applied and the tickets that were there have disappeared hope it?s fixed and applied soon anyone else have this issue???

  2. #2
    Executive Chef
    Join Date
    Mar 2011
    Location
    Southeast Asia
    Posts
    1,714
    I didn't check on my tickets cause I'm not sure how many I started with, but the boosts I won were all awarded and in place.

    It sounds like you should get Support to look into it for you

  3. #3

    Talking

    Quote Originally Posted by deadpixel View Post
    I didn't check on my tickets cause I'm not sure how many I started with, but the boosts I won were all awarded and in place.

    It sounds like you should get Support to look into it for you
    Hi yes they were my 1st stop and ticket submitted just wanted to know if it was just me and knowing my luck just lately it will be lol thanks for your reply

  4. #4
    Well thanks s8 for the loooong wait it?s been 3days and still not a peep no email and no resolution about this issue

  5. #5
    Senior Moderator kooky panda's Avatar
    Join Date
    Mar 2011
    Location
    S8 FORUM
    Posts
    51,616
    Quote Originally Posted by sophiesonsters View Post
    Well thanks s8 for the loooong wait it?s been 3days and still not a peep no email and no resolution about this issue
    It can take support 5-7 business days to respond to a ticket. Depends on how many tickets are ahead of yours.

    After 7 business days, you can respond to their automatic response and check on the status of your request.
    Need me? Send Me A Private Message

    Note: Due to some personal matters, I will not be on over the weekend.

    Contact Storm8 by filling out this form: support.storm8.
    How to submit Support Request

  6. #6
    Hi kooky thanks for your reply, still waiting for an email but hopefully tomorrow (I have my fingers crossed tightly) it will be sorted. Has really put a spanned in the bingo works but lucky there’s enough time to fix it before the leaderboards rolls around again cheers

  7. #7
    Fashion Designer
    Join Date
    Feb 2019
    Posts
    528
    So are there too many requests for support, or are there too few staff working on tickets? Either way, it seems like a problem that should be remedied, preferably by having fewer reasons for people to need support.

  8. #8
    Rhino Keeper
    Join Date
    Nov 2014
    Posts
    154
    I have not received boosts for last 3 weeks
    Can’t be bothered anymore

  9. #9
    Quote Originally Posted by babysx1 View Post
    I have not received boosts for last 3 weeks
    Can’t be bothered anymore
    Oh wow, that’s awful. Is it horrible to say Im glad its not just me as obviously something has gone seriously wrong with the allotment process for this event. I mean maybe I wouldnt be so bothered if it was just a low level bingo but it was the gold league and I did have 19,000 points which I worked dam hard to get and used gold also to achieve so it’s not something that I can simply say ‘oh no worries’ it also affects the following bingo and events to that I depend on these boosts for hence why putting so much effort into winning in the first place.
    Nonetheless I have sent another email today as kooky suggested (it has been 7days) so fingers crossed I get a response soon and the missing boosts and tickets applied so I can continue on with the new events starting soon here’s to wishful thinking.

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  10. #10
    Still waiting........ since 12.6.19. Responded to the automatic response but yet again no reply

    Click image for larger version. 

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