Originally Posted by
wishtheywerereal
I HAVE and I only got a standard 'tell me more' reply. There is nothing else to tell. You have dozens of posts on the issues, from fangbeasts disappearing to the goals not showing up, to the midnight mushrooms being awarded and disappearing, to the mushrooms being opened but the contents reset to the ether. This is very Kafka-esque to ask for individual tickets but then not resolve individual tickets. We do notice. : ( These are event wide problems, and the delay means that players like me who rely on the daily gifts have NO chance of finishing.
Please tell me, how do we escalate complaints? Who is your customer service manager please? Not a shift manager, but a VP level type? We have complaints about how complaints are not adequately handled.
And I LOVE the game - a lot of that is the forum community, especially, sadly, in light of lack of support from the S8 team. I am sure there are structural constraints of which I have no knowledge. It is often the case that frontline staff has the most responsibility and least authority to fully resolve issues. There are bigger issues here that go beyond the specific issues around the midnight mushroom goals. Please let me know who to talk to.
I have asked for this information before in support ticket requests. They have been ignored repeatedly.
I don't envy you the worldwide wave of dissatisfaction, distress, even anger over these ongoing issues that show up in one form or another repeatedly. This event is particularly ridiculous. I would like to be part of making it better. I wish you the best as you endeavour your end to make it so. Many thanks. : )