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Thread: Fyber issue

  1. #1

    Fyber issue

    I recently completed one of the activities to earn free gems. Leveled up to 20 in Legendary. It?s been over a week and I haven?t received the gems (first time, I?ve done a lot of these). I followed the recommended steps I found in another thread and reported it in the status section. When i check back it still says incomplete and that they sent me an email. Nope. No email to be found and I don?t see anything about how else to contact them. Any Fyber help available? I?d really love to get my 314 gems. Thanks!

  2. #2
    Moderator SpiritWind00's Avatar
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    I have a section here about Fyber

    https://forums.storm8.com/showthread...=1#post1552146

    I don't have an email for them but if they said they sent you check your spam/junk folder in your email program. There are emails in their privacy statement so maybe read through that and see if you find what you need.

  3. #3
    Thanks spiritwind. The link you posted was what I had found previously and I did as described. I?ve checked all my mail on all my devices just in case and I?ve got nothing. Still no gems either. I will try that last email address in the privacy section but it doesn?t look like where I need to be. Disappointing that they don?t provide a contact for help with problems like this.

  4. #4
    No replies from any Fyber emails and still no gems..... 🙁🙁🙁. And now it?s disappeared from the status page
    Last edited by Ysandre; 05-14-19 at 03:35 AM. Reason: Additional info

  5. #5

    Come on🤯

    So really, is there no way to contact Fyber or get this resolved? Somebody at storm8 has to be able to talk to these people...obviously I won?t be doing anything requiring a purchase if there?s no way to get an answer if something goes wrong!!!

  6. #6
    Still no sign of my gems or any answer from Fyber. Who can help???????

  7. #7
    Moderator SpiritWind00's Avatar
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    I'll contact s8 and see if I can get some more info for you... I've logged a report and will post here with a response. Sorry it's taking so long to fix this...

  8. #8
    Thanks spiritwind! Sorry if I got cranky 😜

  9. #9
    Moderator SpiritWind00's Avatar
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    It's a difficult situation and I understand Sending PM with details.

  10. #10
    🙂 Where did you send the pm? I?m not seeing it?

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