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Thread: Sent help ticket. Didnt help just closed the ticket

  1. #1
    Farm Supplier
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    Sent help ticket. Didnt help just closed the ticket

    Ibsubmitted a help ticket and the just closed the ticket and didnt help. This is really sad. Been playing this game since 2016 and cannot get any help because my game hasn't loaded for two days now.

  2. #2
    Volunteer Moderator judyandthecat's Avatar
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    Quote Originally Posted by pspoiled65 View Post
    Ibsubmitted a help ticket and the just closed the ticket and didnt help. This is really sad. Been playing this game since 2016 and cannot get any help because my game hasn't loaded for two days now.
    Hi
    I have asked this
    Have you tried deleting the game and reinstalling?

    https://forums.storm8.com/showthread...ng-bug-reports
    Last edited by judyandthecat; 04-16-20 at 02:41 PM.

  3. #3
    Farm Supplier
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    Yes it loads so far and then just freezes on me. I have tried everything I can think of and nothing works. Everything else on my tablet works fine. I don't know what else to do

  4. #4
    Volunteer Moderator judyandthecat's Avatar
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    Quote Originally Posted by pspoiled65 View Post
    Yes it loads so far and then just freezes on me. I have tried everything I can think of and nothing works. Everything else on my tablet works fine. I don't know what else to do
    Go read that entire thread I posted because Rynetory2 has a lot of helpful information.

    I have to delete my game every once in awhile due to memory issues.
    Lack of space.
    I delete the app.
    Then I go to App Store and reinstall it.
    At this time I use dragon story because it has a spot to sign in with a password because your game is saved on a storm server.

  5. #5
    Farm Supplier
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    Ok I will. Thank you for helping. Hope it works.

  6. #6
    Volunteer Moderator judyandthecat's Avatar
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    Quote Originally Posted by pspoiled65 View Post
    Ok I will. Thank you for helping. Hope it works.
    Fingers crossed!

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