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Thread: Can't buy gems, chicken just keeps running

  1. #1

    Can't buy gems, chicken just keeps running

    I can't remember where I set up to not use touch ID but I did that a while back as I accidentally bought $50 worth while walking my dog. I wanted to use a password instead of touch ID. My card is current and has no problems. My touch ID works with everything else. I tried restarting. I tried everything I could, short of going to Walgreen's to buy myself a gift card. At this point if you can't use a password, I am fine with touch ID. I just want to buy $5 worth, so it's very frustrating. My hands are dry. The chicken just keeps running and nothing is happening. Should I contact Storm directly? Please advise, thank you!

  2. #2
    Can you click on the plus sign next to the Gems icon at the top of your game? Are you able to open the Gem purchase screen?

    I am able to open mine. Maybe check your network or try using a different network.

  3. #3
    Quote Originally Posted by earthangell2 View Post
    I can't remember where I set up to not use touch ID but I did that a while back as I accidentally bought $50 worth while walking my dog. I wanted to use a password instead of touch ID. My card is current and has no problems. My touch ID works with everything else. I tried restarting. I tried everything I could, short of going to Walgreen's to buy myself a gift card. At this point if you can't use a password, I am fine with touch ID. I just want to buy $5 worth, so it's very frustrating. My hands are dry. The chicken just keeps running and nothing is happening. Should I contact Storm directly? Please advise, thank you!
    After trying about 50 times, I was finally able to buy the gems. It was at the start of the new event, and I think everybody was buying gems to get the tropical tree groves, so I think it was overloaded. I was frustrated as I already had 60 gems from my pets and show ponies, and I didn't want to lose them, like I usually do, on something stupid, like speeding up an apple tree. Thank you!!!

  4. #4

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