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Thread: Videos not finishing

  1. #1
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    Videos not finishing

    Is anyone else having an issue with the Free Gift videos telling you that they did not finish? This is happening to me over and over, and I keep getting the same advertisement so I wonder if that?s it (one that features chickens). I watch the video, and even wait an extra 30 secs or so after it finishes, then click the cross. I get the message that the video did not finish, no gift, and the choiceto play again. I have hard closed the game, waited a full day, and it?s still happening.
    i?m watching the videos, so give me the gifts!

  2. #2
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    OS? Game Version? Device?

    This feature only seems to work properly on rather recent devices & OS.
    Castle Story "Tome of Knowledge", visit for: Interactive Map, Inventory Cards, Detailed Inventory, and more...

  3. #3
    Executive Chef KadeeDid's Avatar
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    Quote Originally Posted by newzealander View Post
    Is anyone else having an issue with the Free Gift videos telling you that they did not finish? This is happening to me over and over, and I keep getting the same advertisement so I wonder if that?s it (one that features chickens). I watch the video, and even wait an extra 30 secs or so after it finishes, then click the cross. I get the message that the video did not finish, no gift, and the choiceto play again. I have hard closed the game, waited a full day, and it?s still happening.
    i?m watching the videos, so give me the gifts!
    Not sure about free gift but with the double reward.
    I get notices saying it didn't finish and right under it is a notice saying it did and that I received the notice that I did receive the double reward. I think sometimes with the free gift too but play so many games and can't remember as it does then reward. I know another game has this too.

  4. #4
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    Quote Originally Posted by ShibuyaCloth View Post
    OS? Game Version? Device?

    This feature only seems to work properly on rather recent devices & OS.
    I’m on an iPad Pro, and have iOS 12.1.3. The game app is up to date. I doubt it’s that as it’s worked properly until the last few days.

  5. #5
    Moderator (volunteer) SpiritWind00's Avatar
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    I agree with you newzealander... the first video finishes and then gives you nothing. The second one works as normal, but I haven't gone to the 3rd one. I've only noticed that this week, and only twice so far, but I haven't had time to check on this properly.

    I think I'll go ahead and report this to S8 for us... done

    (moving thread to Bugs forum)

    Can we track which videos don't give rewards as I think we would need to provide this info. I'll start doing this as well.

  6. #6
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    Having the same issues.

  7. #7
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    Quote Originally Posted by SpiritWind00 View Post
    I agree with you newzealander... the first video finishes and then gives you nothing. The second one works as normal, but I haven't gone to the 3rd one. I've only noticed that this week, and only twice so far, but I haven't had time to check on this properly.

    I think I'll go ahead and report this to S8 for us... done

    (moving thread to Bugs forum)

    Can we track which videos don't give rewards as I think we would need to provide this info. I'll start doing this as well.
    Thank SW. I’ll pop over to the bugs thread and let you know which videos I’ve had the problem with so far.
    OOPS - we’re there. Ok so far it’s the chicken/farm one for me. Wild West? And also the Clash of the Something where the two teams of soldiers meet in the middle in a trench of some sort and battle with a view from above? If you’ve seen it, you’ll know it! And the one where you cook your own burgers? It prompts you to select the ingredients to sell burgers to the waiting customers.
    I’ll note any others as I get them.

  8. #8
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    Ok, so tonight the chickens worked (first time for them in ages!) and the slot machine - huuge casino worked twice. I don’t know what’s changed (nothing at my end), but long may it continue!

  9. #9
    Admin Community Manager [S8] Elsa's Avatar
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    Quote Originally Posted by newzealander View Post
    Thank SW. I’ll pop over to the bugs thread and let you know which videos I’ve had the problem with so far.
    OOPS - we’re there. Ok so far it’s the chicken/farm one for me. Wild West? And also the Clash of the Something where the two teams of soldiers meet in the middle in a trench of some sort and battle with a view from above? If you’ve seen it, you’ll know it! And the one where you cook your own burgers? It prompts you to select the ingredients to sell burgers to the waiting customers.
    I’ll note any others as I get them.
    Thank you for the description! Do the ads say what network they're from? It's usually on the final card at the end of the video or in the bottom corner.

  10. #10
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    Quote Originally Posted by [S8] Elsa View Post
    Thank you for the description! Do the ads say what network they're from? It's usually on the final card at the end of the video or in the bottom corner.
    I’ve narrowed it down, Elsa. The only one that does this often (at least 80% of the time) is the Wild West New Frontier. And the interesting thing is that I have another S8 game (with dragons), and I have just noticed that the same video doesn’t do what it is supposed to there either. It should ‘finish’ the waiting time to battle dragons, but it never does.
    Also interestingly, I downloaded the game and played it a little to see if I could stop getting that video. It didn’t work! Even after completing restarting my device, it doesn’t pick up that I already have it.
    So there’s definitely a problem with that video. Here’s the final splash screen:
    Click image for larger version. 

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