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Thread: KNOWN :App closes or freezes when I play videos

  1. #1

    KNOWN :App closes or freezes when I play videos

    Hey there,
    In my game when video ads are played the game either force quits or hangs and forces me to restart.
    I am wondering if I can delete and reinstall the game, but I don't want to lose all I have done so far!
    Please help!

  2. #2
    Senior Moderator kooky panda's Avatar
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    Do you know the names of the specific videos?
    Need me? Send Me A Private Message

    Note: Due to some personal matters, I will not be on over the weekend.

    Contact Storm8 by filling out this form: support.storm8.
    How to submit Support Request

  3. #3
    No it doesn't start the video at all.

  4. #4
    Senior Moderator kooky panda's Avatar
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    Mar 2011
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    I know in other games, this is an issue. I will add this game to the list.
    Need me? Send Me A Private Message

    Note: Due to some personal matters, I will not be on over the weekend.

    Contact Storm8 by filling out this form: support.storm8.
    How to submit Support Request

  5. #5
    Thank you.
    In the meantime, it would be really helpful if I can reinstall the app without loosing everything. So I can reinstall it, or if it still doesn't work use another device!

    Thanks

  6. #6
    My game freezes

  7. #7
    Help

  8. #8
    Storm8 Staff ExcalS8's Avatar
    Join Date
    Mar 2017
    Posts
    90
    If an interstitial ad fails to play in our Bingo games, it should eventually time out. However, the timeout period is fairly long -- about 60 seconds. If you are closing the game before that amount of time, the game may not necessarily be frozen.

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