The troll camp is not a guaranteed drop. In my opinion if the wait time is more than 30 minutes, the drop should be guaranteed.
Aside: I'm glad other people are getting tickets and permits but it just reinforces that these random drops STINK. I've only gotten 1 permit from my 9 sources.
Also, the request process is definitely not working again: I sent requests to neighbors before they sent them to me but they have not received mine AND, I sent to Stormy 1 hour ago and have forced closed the game multiple times, including losing WiFi connection.