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Thread: iOS 12 Update Issues

  1. #1
    Host(ess)
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    iOS 12 Update Issues

    Yesterday I updated my iphone and since then I have not been able to open my Home Design Story app. It just crashes. I have two other houses under different storm ID's on two different ipads, they work fine, but they were not updated. So I wonder if this could be the problem. Is anyone else having this problem??

    Update:

    Quote Originally Posted by [S8] Elsa View Post
    The issue is using iOS 9. I'll share this with the development team, but I'm not sure if a 3+ year old OS is still supported. If possible, please update to iOS 10 or higher. If your device isn't able to do that, I'll share that with our team as well.
    Last edited by kooky panda; 10-10-18 at 10:18 AM.

  2. #2

    HDS doesn't work on iPhone or iPad after update to iOS12

    I am having the same problem on my iPhone and iPad since I updated to to iOS12. The splash screen appears, then disappears, and the game never starts. When I look at my running apps, it is there, but the game will not actually run.
    Last edited by Adrienne1195; 09-19-18 at 10:09 AM. Reason: Add title

  3. #3
    Host(ess)
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    I contacted support. Here?s what they said
    Home Design Story | Thanks for contacting us.

    We have limited support services for Home Design Story and will not be able to respond to individual requests. We apologize for the inconvenience.

    So I guess they aren?t working on it

  4. #4
    Same , I updated my ipad yesterday and it wont move the message screen. The X in the corner will not close it out. I have restarted and even deleted and reinstalled game and it has not helped. My animals are moving in the background and I can go to other players farms via "visit" but none of the icons ie friend farmer, home etc work when touched.

  5. #5
    Senior Moderator kooky panda's Avatar
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    Hey guys, this is known and the development team is currently investigating the issue.
    When more information is available an update will be posted.
    Need me? Send Me A Private Message

    Note: Due to some personal matters, I will not be on over the weekend.

    Contact Storm8 by filling out this form: support.storm8.
    How to submit Support Request

  6. #6
    How long will the investigation be?

  7. #7
    Quote Originally Posted by myroute66 View Post
    How long will the investigation be?
    It shouldn't take very long. It could be as short as a few hours, up to a few days. You can enable automatic updates to be automatically updated or check back a couple times a day to see if there's an app update in your App Store.

  8. #8
    Thank you Elsa

  9. #9
    Thanks Kooky Panda and Elsa ❤️

  10. #10
    Host(ess)
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    any update on when this issue will be fixed?

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