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Thread: Missing gems

  1. #1

    Missing gems

    I had 99 gems this morning and when I opened. My game this evening I only had 77. Did I buy something?

  2. #2
    I'm very sorry to hear this. I'm afraid the forum can't assist on missing gems.

    I've sent you a private message. Please check your inbox.

  3. #3
    New Resident
    Join Date
    Apr 2019
    Posts
    1

    Hundreds of Gems Missing

    I am playing on an Apple IPhone 8 Plus IOS 12.2. In the past 4 days I twice made $19.99 purchases of 530 gems. I was going to expand and reorganize my farm. Today I was playing and had 826 gems left. When I returned to the game a little bit later (no one else touched my device) there were 66 gems left.

    I wrote in and the ticket () was closed saying []. I can?t play if I am going to lose assets like this

    I am version 2.2.7.1
    Last edited by Rynetory2; 04-22-19 at 03:56 AM. Reason: Removed ticket number and support comments for privacy reason

  4. #4
    Quote Originally Posted by tav11gugu View Post
    I am playing on an Apple IPhone 8 Plus IOS 12.2. In the past 4 days I twice made $19.99 purchases of 530 gems. I was going to expand and reorganize my farm. Today I was playing and had 826 gems left. When I returned to the game a little bit later (no one else touched my device) there were 66 gems left.

    I wrote in and the ticket () was closed saying []. I can?t play if I am going to lose assets like this

    I am version 2.2.7.1
    Welcome to the forum.

    I am very sorry this happened to you. That's a lot of gems. Unfortunately the forum can't assist on loss of gems. Feel free to send me a private message if you have more questions on this. Once again I am very sorry for your loss.

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