Unlocked Goal items become locked

[giadyl]

I hear you! I have 8 appliances still locked up! WTH!

[EdiiLouise]

Is this just iPhone issue because all of my recipes are still available to me and I play on Android.

[Rynetory2]

Yes - ALL Goal items are locked, including recipes and all old goal appliances. I can't even see how many of each of those appliances I even had, as they are not showing in my storage at all - just showing as locked goal appliances. On top of that, goal prizes and decorations are locked. I don't even know where to start as far as trying to provide a list of everything that's been lost.

I understand your difficulties and I don't want you to worry about the list. Send a pm with your Storm8 ID, device and game version and let them know that you have items missing from past and recent goals and take it from there.

Beyond that, am I going to have to re-purchase and re-build all the locked appliances and goal prizes that I had in storage after they are unlocked?

Let's wait for them to check into your account. They will advise you further.

[kooky panda]

The worst thing about this citation, is when my neighbors that have this problem contact support they say they can't help!!!! SMH!!!! Well they can't get out money how about that!!

Support is limited. Please see Mod Rynetory's post of who to contact if you are still having issues.

Update:

This should now be fixed; future items will unlock properly. However, players that are currently experiencing this issue will need to message Walt or [S8] Chunk to unlock these items. You can send either Staff using their private message links below. Thanks.

Walt - https://forums.storm8.com/private.php?do=newpm&u=128573
Chunk - https://forums.storm8.com/private.php?do=newpm&u=224581

[bustedbob]

The same thing happed to me yesterday. I was in the middle of baking and the whole thing changed. All my ovens are locked and all the items I bought are locked.

[Sleepw]

This is happening to me too all ovens I had unlocked with goals had appear locked to me, now I can't even use them is like I've never unlocked. I'm about to delete the game if this continues, I want my ovens back I've played for months, done everything the goals asked and now I just lose everything? this isn't right it's gonna be bad for the company of the game bc I will report.

[stereo38]

Support is limited. Please see Mod Rynetory's post of who to contact if you are still having issues.

I have written 2 messages to Walt and have not received a response. This is extremely unfair, and it is a completely inconsiderate way to run a business. When will this situation be fixed?

[kooky panda]

I have written 2 messages to Walt and have not received a response. This is extremely unfair, and it is a completely inconsiderate way to run a business. When will this situation be fixed?

They are responding to their private messages as quick as they can!

[bunni9]

My issues seem to have all been fixed!!

[Spudshack]

I have the exact same issue, and got that same message from support. glad I'm not alone in this. very frustrating. no, uninstall, reinstall and phone restart did not fix the issue for me either. hopefully Walt or chunk can fix it!