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Thread: ANNOUNCEMENT - Contact Storm8 Support via Form

  1. #1

    ANNOUNCEMENT - Contact Storm8 Support via Form

    Hello,

    There is a change in contacting Storm8 Support.

    You will need to fill out a form by using the link below to submit a ticket. Since emails are no longer accepted, please use this form going forward.

    Please make sure that you include your Storm8 ID, state which game you are having issues, description of the issues and screenshots, if any.

    Thank you.

    Storm8 Support Form: https://support.storm8.com/hc/en-us/requests/new
    Sometimes, you just gotta shake your head, so you won't pop off at the mouth.

    #sometimesifeellikeanupdatelesschild

    Not adding neighbors at this time. All requests will be declined.
    ❤️Love ya, IsisGarden (Fashion Story Moderator)
    Ft Support Help: Contact Storm8 through support.storm8.com

  2. #2
    Host(ess)
    Join Date
    Apr 2012
    Location
    Texas
    Posts
    14
    I have tried contacting support through the new form and it as been nearly 2 weeks and I have not received an response. My phone had to have a factory data reset and I want to retrieve my saved Fashion Story game.

    Storm8 ID: BrandyLeeMix
    Game: Fashion Story
    Level: 99

  3. #3
    Quote Originally Posted by BrandyLeeMix View Post
    I have tried contacting support through the new form and it as been nearly 2 weeks and I have not received an response. My phone had to have a factory data reset and I want to retrieve my saved Fashion Story game.

    Storm8 ID: BrandyLeeMix
    Game: Fashion Story
    Level: 99
    Do you have a ticket number?
    Sometimes, you just gotta shake your head, so you won't pop off at the mouth.

    #sometimesifeellikeanupdatelesschild

    Not adding neighbors at this time. All requests will be declined.
    ❤️Love ya, IsisGarden (Fashion Story Moderator)
    Ft Support Help: Contact Storm8 through support.storm8.com

  4. #4
    Farm Supplier
    Join Date
    Nov 2012
    Location
    Moira Derbyshire
    Posts
    60
    Second request just gone in 2446869 everything....well almost ... vanished getting a little annoyed, first request I don’t have number but no reply from first. Is it even worth sending in request for helpClick image for larger version. 

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ID:	43390 it’s just so annoying

  5. #5
    The Honorable Panda
    Join Date
    Mar 2011
    Location
    S8 FORUM
    Posts
    51,964
    Quote Originally Posted by kazkgb View Post
    Second request just gone in everything....well almost ... vanished getting a little annoyed, first request I don?t have number but no reply from first. Is it even worth sending in request for helpClick image for larger version. 

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ID:	43390 it?s just so annoying
    I see your door is blocked. Blocking your door is not part of the design of the game and you can experience glitches like a quick sell.
    To avoid a quick sell of your items, please do not block your door.
    Last edited by kooky panda; 04-02-18 at 10:05 AM. Reason: removed ticket number
    Need me? Send Me A Private Message

    Note: Due to some personal matters, I will not be on over the weekend.

    Contact Storm8 by filling out this form: support.storm8.
    How to submit Support Request

  6. #6
    New Resident
    Join Date
    Jun 2019
    Posts
    1
    I submitted a ticket about retrieving an old fashion story game a few weeks ago but haven't gotten a response.

  7. #7
    Host(ess) mystoryname's Avatar
    Join Date
    May 2014
    Location
    California
    Posts
    14
    Quote Originally Posted by kooky panda View Post
    I see your door is blocked. Blocking your door is not part of the design of the game and you can experience glitches like a quick sell.
    To avoid a quick sell of your items, please do not block your door.
    Instead of blocking the doors. Block your cash register or turn it so i cannot be used. This is the way to preserve your clothing and accessories. Also if/when possible place at least 4000 of each item and place them on one clothing rack. This is the method I use and items sell for days.

  8. #8
    The Honorable Panda
    Join Date
    Mar 2011
    Location
    S8 FORUM
    Posts
    51,964
    Quote Originally Posted by mystoryname View Post
    Instead of blocking the doors. Block your cash register or turn it so i cannot be used. This is the way to preserve your clothing and accessories. Also if/when possible place at least 4000 of each item and place them on one clothing rack. This is the method I use and items sell for days.
    Please note that there have been reports of quick sell glitches when players block or turn their cash registers.
    Need me? Send Me A Private Message

    Note: Due to some personal matters, I will not be on over the weekend.

    Contact Storm8 by filling out this form: support.storm8.
    How to submit Support Request

  9. #9
    Host(ess) angelwoman712's Avatar
    Join Date
    Sep 2016
    Location
    NYC
    Posts
    34

    All my merchandise has disappeared over night

    Quote Originally Posted by kooky panda View Post
    Please note that there have been reports of quick sell glitches when players block or turn their cash registers.
    DOES ANYONE KNOW WHY I LOST ALL MY MERCHANDISE OVER NIGHT? I left the store completely stocked and all my merchandise disappeared over night.

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