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Rhino Keeper
game wont load
Game wont load . Has progressed from ten minutes to load to now to just loading a black screen. Have deleted and reinstalled. No luck. Cant reach support because I cant open the game.
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The Honorable Panda
Make sure you playing the most current version of the game.(regular version, not a seasonal version).
You do not need to open game to contact support.
Click on support link in my signature to able to submit a support request.
Need me? Send Me A Private Message
Note: Due to some personal matters, I will not be on over the weekend.
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Admin Community Manager
Before you submit your request, can you please check your settings? I noticed newer devices let you turn things on like hardware acceleration (even if it's just a setting that's not explicitly called that), which can cause graphics to render as a black screen. Even browsers have it. If your device has like a "gamer mode", try switching to a different mode or two to see if that helps.
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