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Thread: Malfunctioning Videos

  1. #1
    New Resident
    Join Date
    Mar 2018
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    1

    Gems

    Is anyone having trouble with the ads playing and not getting the gem at the end of it or your cooking time not being cut by 2 hours? I've been having trouble for about a week! I've emailed them and they told me to come here as they don't deal with it

  2. #2

    Abogail

    For 2weeks now I have been unable to get my free gems it says video did not open I have contacted support with no reply can anyone help me please

  3. #3
    New Resident
    Join Date
    Mar 2018
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    2
    Quote Originally Posted by Mummygina View Post
    Is anyone having trouble with the ads playing and not getting the gem at the end of it or your cooking time not being cut by 2 hours? I've been having trouble for about a week! I've emailed them and they told me to come here as they don't deal with it
    I've been having the same exact problem. So annoying. Can't get timed quest done in time. Super sad can even rack up gems now without putting in money

  4. #4

    Malfunctioning Videos

    Is anyone else sick of videos that won't load and crash or hang the app?
    It is irresponsible to let advertisers run unvetted code in your app, people. Clean it up.

  5. #5
    Moderator Rynetory2's Avatar
    Join Date
    Jun 2014
    Posts
    19,300
    This has been reported. Thanks.
    Send me a private message if you are looking for me.
    Storm8 Support: support.storm8.com

  6. #6

    Free gem video feature not working

    Why it?s the free gem video feature not working? Keep getting error message. (iOS) so many frustrating issues going on with this game

  7. #7
    Moderator Rynetory2's Avatar
    Join Date
    Jun 2014
    Posts
    19,300
    This has been reported. Thanks.

    Merged to existing thread.
    Send me a private message if you are looking for me.
    Storm8 Support: support.storm8.com

  8. #8
    New Resident
    Join Date
    Jun 2017
    Posts
    6
    Yes having same issues. Very frustrating

  9. #9
    Moderator Rynetory2's Avatar
    Join Date
    Jun 2014
    Posts
    19,300
    Quote Originally Posted by pammi24 View Post
    Yes having same issues. Very frustrating
    I've flagged over that you're having issue. Thanks for reporting this.
    Send me a private message if you are looking for me.
    Storm8 Support: support.storm8.com

  10. #10
    Rhino Keeper FijneAvond's Avatar
    Join Date
    Feb 2018
    Location
    US ❤️ NL
    Posts
    159
    Hiya Rynetory2

    I regularly have issues with the video loading and failing... on ALL of my accounts.

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