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Thread: Videos with issues

  1. #71
    Thank you for the detailed report, twospoons. I'll flag this over for the team to take a closer look at.
    Forum Moderator | Bakery Story | Restaurant Story

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  2. #72
    Executive Chef
    Join Date
    Jul 2013
    Location
    NYC
    Posts
    2,980
    THANK YOU!!!!

    I just got 2 of the website ads I reported above, and instead of endlessly processing after the ad, the game actually gave me a gem and finished! It's a miracle!

  3. #73
    Rhino Keeper
    Join Date
    May 2016
    Location
    Moria
    Posts
    120
    Quote Originally Posted by burcy38 View Post
    Since a few days I cannot watch Video for free gems. I've tried it by day and by night, but it gives always the same answer: Sorry, the video failed to load. Please try again later. What's the matter, in other games there are no problems. Is there anyone with the same problem? Thank you.
    Same problem, it started 2 days ago, before I was watching videos for gems without problem, every day. I removed cache, reinstalled the game and checked my internet connection, but nothing works. I hope they can solve this.
    Please bring back the Lotus Fountain! Please

    Chubi Store

  4. #74
    New Resident
    Join Date
    Oct 2016
    Posts
    5

    Problem with video on iPhone

    Hi I'm having problems with some videos I watch whole video it finished than when click x it said video did not finish this problem occurred with Hotel highway and others that related to it thanks

  5. #75
    New Resident
    Join Date
    Mar 2018
    Posts
    1

    Gems

    Is anyone having trouble with the ads playing and not getting the gem at the end of it or your cooking time not being cut by 2 hours? I've been having trouble for about a week! I've emailed them and they told me to come here as they don't deal with it

  6. #76

    Abogail

    For 2weeks now I have been unable to get my free gems it says video did not open I have contacted support with no reply can anyone help me please

  7. #77
    New Resident
    Join Date
    Mar 2018
    Posts
    2
    Quote Originally Posted by Mummygina View Post
    Is anyone having trouble with the ads playing and not getting the gem at the end of it or your cooking time not being cut by 2 hours? I've been having trouble for about a week! I've emailed them and they told me to come here as they don't deal with it
    I've been having the same exact problem. So annoying. Can't get timed quest done in time. Super sad can even rack up gems now without putting in money

  8. #78

    Malfunctioning Videos

    Is anyone else sick of videos that won't load and crash or hang the app?
    It is irresponsible to let advertisers run unvetted code in your app, people. Clean it up.

  9. #79
    This has been reported. Thanks.
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  10. #80

    Free gem video feature not working

    Why it?s the free gem video feature not working? Keep getting error message. (iOS) so many frustrating issues going on with this game

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