Festival of Color Reward not received

[zakstreats]

This happened to me and at least one of my neighbors, although some neighbors received theirs.
I completed the Festival of Color goals and two days later had still not received the Color Festival as my free reward. I closed and refreshed my iPod app several times, even deleting the app from my device and reinstalling. The Color Festival show in my decorations but not as a free or owned item, it is only available for 60 gems. Is there anyway I can retrieve this decoration. It?s a lot of work to bake all those dishes for no reward. Discouraging. Thank you

[kooky panda]

My response from your other post on the Goal thread:

Please try restarting your game to see if the free one shows up. If not, please send me your support ticket number by private message and I will see if someone can check your ticket.