Winter festival spell shop items are gone

[kooky panda]

Update:

Hi, Caretakers! We apologize for the issues during the event and will investigate how these slipped through so we can prevent them going forward. We're working with our support team to make this right for those affected. Please allow support additional time to individually review your requests.

P.S. Please include choice for the Champ's Coin in your request.

[Ellerslie6]

Craft items for event have disappeared. I used 24 Gold to get the uselessly weak Noel thru the required 2 battles only to find option to craft stocking has disappeared. This is the worst ever. I have carefully timed every task and can not afford to lose even an hour. Please get this fixed ASAP and give us minimum of 12 hours extra time.
Thank you

JANUARY 5 2018
5 January and i still haven?t heard from support re lost item issue. An update would be appreciated
Doesn?t seem to be much point in participating in events if Gold spent to ensure dragons are won can be taken away with no explanation or compensation.
Will we ever hear anything?

[okuraorca]

Curious, others are saying that they are receiving details and their items.

My ticket back on the 30th hasn't been touched. Should I reply to it to reopen the case?

[[S8] Elsa]

Curious, others are saying that they are receiving details and their items.

My ticket back on the 30th hasn't been touched. Should I reply to it to reopen the case?

You don't need to reply unless you received a message that your ticket has been solved.

[GrandFatherDragon]

It was first reported over a week ago. How much longer will it take?

[[S8] Elsa]

It was first reported over a week ago. How much longer will it take?

It depends on the volume of tickets received. Please allow some additional time for the ticket to be addressed. Sorry for the delay!