I am having problems submitting a support request. I fill out the form then tap submit. I immediately receive an email stating my ticket has been closed! I tried 3 times and same email reply sent back each time. I'm following the link provided in the mod's signature. Am I doing something wrong?!

I had 57 gems earlier today. Now I only have 7. I've not spent the 50 missing gems on anything. Just want them credited back.

Any and all advice appreciated.

*I did clear cache/storage & restarted phone first before I tried to submit the request *