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Thread: Issue submitting a support request

  1. #1
    Rhino Keeper SBDOVER72's Avatar
    Join Date
    Sep 2016
    Location
    🇺🇸 Somewhere in South Carolina 🇺🇸
    Posts
    158

    Issue submitting a support request

    I am having problems submitting a support request. I fill out the form then tap submit. I immediately receive an email stating my ticket has been closed! I tried 3 times and same email reply sent back each time. I'm following the link provided in the mod's signature. Am I doing something wrong?!

    I had 57 gems earlier today. Now I only have 7. I've not spent the 50 missing gems on anything. Just want them credited back.

    Any and all advice appreciated.

    *I did clear cache/storage & restarted phone first before I tried to submit the request *
    I hope everyone is having a wonderful day

  2. #2
    Farm Supplier
    Join Date
    Nov 2017
    Posts
    89
    They don't really have much support for Bakery Story unfortunately so you can't submit a ticket for it.
    The best place I've found for support is on this forum so I guess just wait and see and hope that a mod responds to this and helps you. Good luck!

  3. #3
    The Honorable Panda
    Join Date
    Mar 2011
    Location
    S8 FORUM
    Posts
    51,961
    When you submit, under catagories, choose payment- then pick the option closest to your issue.
    Need me? Send Me A Private Message

    Note: Due to some personal matters, I will not be on over the weekend.

    Contact Storm8 by filling out this form: support.storm8.
    How to submit Support Request

  4. #4
    Fashion Designer Ilovetodesign's Avatar
    Join Date
    Jun 2013
    Posts
    509

    Question Need Help! Form Broken

    Hi Everyone,
    How is everyone doing? Im trying to get help with something that keeps popping up no matter what I do.
    Such as serving food, moving things around in the bakery, collecting tips from tables, etc.
    They think I want to purchase Gems. I'm scared it might even try and take my Gems.
    I tried to fill out the support form, it doesn't seem to be working, and saying things such as select a category. There is no way to select a category. I keep clicking and no categories come up for me to select from. I did write in the box it gives next to it.
    I have a screenshot of the thing that keeps coming up for the Gens.
    Thank you for all help,
    Amy
    ​Amy

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