Accidentally spent my gems

**SpiritWind00** · 01-04-17, 11:00 PM

Thanks Zaara - I'm glad it's all resolved for you

closing thread as issue completed.

**Ilovetodesign** · 03-05-17, 03:10 PM

Hi everyone,
How is everyone doing?
I seem to have a problem with my Bakery.
I had 195 Gems and some stuff messed up with my account.
I tried to shut things down and reboot and it took a bunch of Gems and stuff I began cooking finished all of a sudden too. 162 I have.
Thank you for all help,
Amy

**Rynetory2** · 03-05-17, 09:13 PM

I am sorry this happened. For loss of gems, please contact Support: support form.

**efoote** · 10-27-17, 10:53 AM

Is there anyway to get gems back if you accidentally spent them on an item you didn?t want? Just bought a pink oven by mistake

**bobbyrae** · 10-27-17, 11:05 AM

Email support and let them know that you purchased a pink oven on the x day of y but that you were not happy with your purchase and would like to return the item and receive a refund on your purchase.

**pixiegamer** · 10-27-17, 01:56 PM

Originally Posted by bobbyrae

Email support and let them know that you purchased a pink oven on the x day of y but that you were not happy with your purchase and would like to return the item and receive a refund on your purchase.

A slight correction: you should definitely contact support for loss of gems, but they no longer take email reports. You can contact them through the forum (link in my signature).

I'm sorry this happened to you

Please provide as many details as you can in your report. Hope you can get your gems back!

**efoote** · 10-27-17, 06:02 PM

Thank you!

**Lisa22maluca** · 11-01-17, 08:43 PM

Originally Posted by pixiegamer

A slight correction: you should definitely contact support for loss of gems, but they no longer take email reports. You can contact them through the forum (link in my signature).

I'm sorry this happened to you

Please provide as many details as you can in your report. Hope you can get your gems back!

I have tried to contact support for loss gems twice in this week through the link in your signature and the answer was this:
[removed support communication]
What should i do now?
Last week I clicked the bottom to buy 2.400.000 gold coins by mistake and lost 100 gems. I would like to get them back.

**pixiegamer** · 11-02-17, 09:18 AM

Please send me a PM with your ticket number

Moving to Bugs and Issues

**go_atving** · 11-13-17, 10:09 AM

Don't know if anyone else is having this problem? Had 238 gems n now I only have 110. Plus my 2 other bakeries are missing gems too. Reported this but they closed it and I'm having a hard time getting any help. I've worked to save up my gems. It's a shame I've lost them. Don't know why or where they went? Any help? Thank you

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