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Thread: Accidentally spent my gems

  1. #31
    Host(ess)
    Join Date
    Sep 2017
    Location
    NY
    Posts
    31

    I Don't Know What Happened!

    I just went into the game & 13 Gems are gone!

    Of Course I sent an email to Storm8 & as quick as I hit send it's was closed!

    [Ticket #2412951] Your ticket has been closed

    I Don't know if anything can be done here! They want us to buy buy but they never help!

    Thanking in advance for any help!
    Remember it's not about...
    How Many Breaths we Take..But..
    How Many Moments take our Breath Away! ;-)

  2. #32
    The Honorable Panda
    Join Date
    Mar 2011
    Location
    S8 FORUM
    Posts
    51,964
    Make sure you pick the correct category when sending in your request form.

    Payment- Other.
    Need me? Send Me A Private Message

    Note: Due to some personal matters, I will not be on over the weekend.

    Contact Storm8 by filling out this form: support.storm8.
    How to submit Support Request

  3. #33

    Spent gems on accident

    When I was trying to open the counter section it keeps opening the wrong one & got I think a weird thing I wasn't trying to purchase.
    Thanks,
    Amy
    ​Amy

  4. #34
    The Honorable Panda
    Join Date
    Mar 2011
    Location
    S8 FORUM
    Posts
    51,964
    Please contact support for assistance.
    See support link in my signature.
    Need me? Send Me A Private Message

    Note: Due to some personal matters, I will not be on over the weekend.

    Contact Storm8 by filling out this form: support.storm8.
    How to submit Support Request

  5. #35
    New Resident
    Join Date
    Jun 2018
    Posts
    1

    Spent gems on accident

    I spent 24 gems on one of the mystery boxes unintentionally. I was scrolling over to see how much my next expansion would cost and I accidentally clicked a mystery pack and received an arabesque. I really would appreciate a reimbursement of my gems. I have watched many ads to get them.

  6. #36
    Executive Chef
    Join Date
    Aug 2012
    Posts
    3,052
    Quote Originally Posted by heartknee View Post
    I spent 24 gems on one of the mystery boxes unintentionally. I was scrolling over to see how much my next expansion would cost and I accidentally clicked a mystery pack and received an arabesque. I really would appreciate a reimbursement of my gems. I have watched many ads to get them.
    You can email storm8 about it with a copy of your receipt

  7. #37
    Grand Emperor
    Join Date
    Jun 2014
    Posts
    24,670
    Quote Originally Posted by heartknee View Post
    I spent 24 gems on one of the mystery boxes unintentionally. I was scrolling over to see how much my next expansion would cost and I accidentally clicked a mystery pack and received an arabesque. I really would appreciate a reimbursement of my gems. I have watched many ads to get them.
    Welcome to the forum.

    I am very sorry this happened to you. I'm afraid neither the forum nor Support can assist with loss of gems.

  8. #38
    New Resident
    Join Date
    May 2012
    Posts
    8

    Lost 65 Gems

    I've been playing and collected gems for years. Just now I had one of those 'would you like to complete this goal' glitch and lost 65 gems. I didn't even know I clicked on it until I realised my gems were missing. This is so unfair, Storm8. Can you give me back my gems?

    Thanks for reading.

  9. #39

  10. #40

    Exclamation Expansion, Gems

    So I accidentally spent 80gems on the expansion but I didn?t want to expand at all, can you guys revert my bakery?s size back and give me back my 80 gems? I really don?t wanna expand my place anymore😭 and the bar popped up so fast and I somehow tapped on the expand with 80gems button, it all happened too fast I couldn?t react lmao someone help me☹️

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