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Thread: Help requested for constant crashing issue

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  1. #1
    Rhino Keeper
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    Sep 2014
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    Help requested for constant crashing issue

    I have an iPad air2 with 32gb....not unreasonable. However, I crash my game every 5 minutes which is incredibly annoying. Have very little else on it. Is there something I can do to make this problem go away? Thanks for any input.

  2. #2
    New Resident
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    I have an Android, 16GB. Dragon Story - Mine started crashing now and then this last week, when there were 2 wheels to spin. Since the Dragon Tales event was added yesterday, I'm lucky if I can stay on DS to do anything. It crashes over and over as soon as it loads. If I'm lucky enough to do one task (send a friend gold), it crashes immediately after. Storm 8, Please HELP!

  3. #3
    The Honorable Panda
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    Make sure you close all applications running in the background on your Ipad to see if that helps.
    Check your ipad and make sure you have the most current software update.
    Make sure you have the most current version of the game installed.
    Need me? Send Me A Private Message

    Note: Due to some personal matters, I will not be on over the weekend.

    Contact Storm8 by filling out this form: support.storm8.
    How to submit Support Request

  4. #4
    Rhino Keeper CamileGame's Avatar
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    Quote Originally Posted by kooky panda View Post
    Make sure you close all applications running in the background on your Ipad to see if that helps.
    Check your ipad and make sure you have the most current software update.
    Make sure you have the most current version of the game installed.
    DS crashing on iPhones has been an issue since I've been playing. It crashes on my iphone5, iPad & now my iPhone 6+ and my sons & neighbors iphone7. DS also crashes on my Android. I bet Storm8 has an open bug issue (software discrepancy report) on this ongoing issue. Can you find out which its under?

    Thanks for your help

  5. #5
    Rhino Keeper CamileGame's Avatar
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    Quote Originally Posted by kooky panda View Post
    ...most current version of the game installed.
    Hi here is another "ongoing crashing" thread in Bugs & issues and I've seen many others. Perhaps we can get Storm8 to gather up details in hope of isolating & fixing this bug issue. Thanks

    I've tested DS crashing & the same issues occur with a new iPhone7 with nothing installed except Dragon Story (well the firmware load from mfg/carrier lol) ...also had the same crashing issues.

    https://forums.storm8.com/showthread...40#post1466040
    Last edited by CamileGame; 11-03-17 at 09:19 AM.

  6. #6
    Fashion Designer
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    Apr 2014
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    I have an older ipad mini and the game wont even load, it starts and crashes...I might get it to load once a day and this has been going on for well over a month. I have the most current game version and nothing else running in the background.

  7. #7
    Executive Chef
    Join Date
    Nov 2013
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    Quote Originally Posted by bozotc19 View Post
    I have an iPad air2 with 32gb....not unreasonable. However, I crash my game every 5 minutes which is incredibly annoying. Have very little else on it. Is there something I can do to make this problem go away? Thanks for any input.
    i have ipad air2 too with 128gb and i crash every 5 min too
    imo the problem doesn?t come from our device but how they coded their apps : too many data (especially with big lands like mine) from all the dragons and habitats we have. i don?t visit anymore because crashings are worse then. i can visit only small lands (level < 30)
    i often delete the apps and re-install : crashes are less then
    (i don?t try to play DS on my old ipad mini : crash immediately)
    DS : Dragons de Pern (level 200) 826/882 dragons (168 still in storage)
    (sorry but i no longer accept or add neighbors for DS)
    FFS : Pern forest (level 200) 496/524 animals (120 still in storage)
    (stopping FFS on 2017/12/31, so don?t try to add me)
    FS2 : Campagne (level 73)

  8. #8
    Rhino Keeper
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    Appreciate the input. I run nothing in the background, only web browser. Have latest version. Anybody else have suggestions?

  9. #9
    Banned
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    Quote Originally Posted by bozotc19 View Post
    Appreciate the input. I run nothing in the background, only web browser. Have latest version. Anybody else have suggestions?
    It is not your device my iPhone 7 started crashing a month after I got it, go figure!

  10. #10
    Rhino Keeper CamileGame's Avatar
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    Quote Originally Posted by bozotc19 View Post
    Appreciate the input. I run nothing in the background, only web browser. Have latest version. Anybody else have suggestions?
    I have iPhone6 it's not your device. Dragon Story crashes & must reload often. It crashes the same with my iPhone 5 & iPad. This is a bug that needs to be fixed. I know many players that have the same issue.

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