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Thread: video for more stars---NEVER connects

  1. #1
    New Resident
    Join Date
    Aug 2017
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    3

    video for more stars---NEVER connects

    The "watch the video" add for other games, etc, has not connected in weeks. I have used other networks, rebooted my Galaxy Note 5 (which is up to date). Shut the game off and restarted . What am I doint wrong. Why am I not able to get my 10 extra stars???

    Help!!!!!!!!!!!!!

  2. #2
    Fashion Designer
    Join Date
    Apr 2016
    Posts
    837
    Quote Originally Posted by Blamb22 View Post
    The "watch the video" add for other games, etc, has not connected in weeks. I have used other networks, rebooted my Galaxy Note 5 (which is up to date). Shut the game off and restarted . What am I doint wrong. Why am I not able to get my 10 extra stars???

    Help!!!!!!!!!!!!!
    Same thing happens to me more than half the time.... and it will actually say "Hooray! The video failed to load" like its a good thing ??????
    No Gems For Runes!

  3. #3
    Senior Moderator kooky panda's Avatar
    Join Date
    Mar 2011
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    S8 FORUM
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    51,668
    Please try force closing your game. Also before viewing the video, make sure you game fully loads up when coming back to play.

    If you still have issues, please contact support for assistance.

    (see my signature below)
    Need me? Send Me A Private Message

    Note: Due to some personal matters, I will not be on over the weekend.

    Contact Storm8 by filling out this form: support.storm8.
    How to submit Support Request

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