Losing Coins in Restaurant Story

[lynnbump]

For the past week, I have continuously lost coins in my restaurant story game. When I open the game, the money I earned shows in the coin total then immediately rolls back to the total it showed before I closed the game previously.

Sometimes I can get the coin total to increase to correct earnings by quickly visiting a neighbor then returning to my own restaurant. But this morning, I lost 78,000 overnight coins and couldn't get them back.

Losing coins is defeating the purpose of playing this game. It's incredibly frustrating taking the extra steps to regain my coins (sometimes in vain) and is making me want to stop playing.

Team Lava, please help!

[lynnbump]

Uggh! Since I posted I lost 10,000 more coins. Seriously, I'm ready to stop!

[lynnbump]

Sorry, in my frustration, I forgot to include the following:

Device: Android
Version: 1.3.2
Issue: listed above
no screenshot to share

[mimirivera]

Try opening your RS, tap on one of your tables (just until it says something like "white table", and leave your restaurant open. Your door cannot be blocked. It takes a while, but you should see your coins build back up. Hope this helps!

[lynnbump]

Hi Mimi...thanks for the tip. I tried it and it helped regain the 3,000 or so coins I've earned in the past 15 minutes. Hopefully, this can help me not lose more until Team Lava fixes the bug. Unfortunately, this morning I started with 2.56 million coins and am now barely holding on to 2.48 million. I hope this can be resolved soon!

[Rachael98]

Hi Mimi...thanks for the tip. I tried it and it helped regain the 3,000 or so coins I've earned in the past 15 minutes. Hopefully, this can help me not lose more until Team Lava fixes the bug. Unfortunately, this morning I started with 2.56 million coins and am now barely holding on to 2.48 million. I hope this can be resolved soon!

You may wish to e-mail TeamLava Support so that they can look into your account for you.

[lynnbump]

Hi Rachael! I actually started with the email and received an email from TeamLava support that read:

"Thanks for your email. It looks like you are attempting to report a bug or glitch. This is an automated response; if you are not interested in reporting a bug, please let us know in your reply.

We have recently changed the way we accept bug reports and we now ask that you please visit our forums to report new bugs or glitches or to learn more about existing issues.

Your can access the forums by following this link: https://forums.teamlava.com/forumdisplay.php?70-TeamLava-Bugs-and-Feedback"


So here I am :-(

[kooky panda]

lynnbump: This is just an automatic email, a support agent should also respond back shortly. https://forums.teamlava.com/showthrea...-about-Support

mimirivera: thanks for the tip for a temp fix for this.

[lynnbump]

lynnbump: This is just an automatic email, a support agent should also respond back shortly. https://forums.teamlava.com/showthrea...-about-Support

mimirivera: thanks for the tip for a temp fix for this.

Thanks Kooky Panda...I'll try to be patient.

[nmishii]

There have been many losing coins and GM once posted that they have identified a fix and it'll be released in a manual update. That was in late Nov or early Dec, before the new games and goals were released. TL released new versions for both iOS and Android and the problem still exists.

When will this problem be fixed? Or has it been fixed and its now on a case-by-case basis and everyone should send an email to support?

I have also been losing coins, and would like for it to stop.