I've also managed to win one animal on two accounts but no luck on my main best account. I always seem to have a problem on my main best account. Even when I do win something on my main best account it's basic breedable animals which I already have.
Sorry for the delay
2025.1.24 Spin to Win
Grand Prize = Midnight Dragon
1. Sundae Shrub
2. 4500 Food
3. 25000 Coins
4. 2 Realm Runes
5. Glasstodon
6. 1500 Food
7. Zephyrbeak
8. 5 Gems
9. 75000 Coins
10. Nightglider
11. 6000 Food
2025.1.31 Spin to Win
Grand Prize = Heart Thief
1. Sunflower Parasol
2. 4500 Food
3. 25000 Coins
4. 2 Realm Runes
5. Diamondog
6. 1500 Food
7. Lovelion
8. 5 Gems
9. 75000 Coins
10. Warmheart (breedable)
11. 6000 Food
If you still haven't heard back within a week, please send me a PM with your ticket number. Do NOT post this in thread and also be mindful that discussing support tickets on the forum is a violation of the forum rules. Best to keep it to PMs to me or one of the other moderators. They may still have a holiday backlog. I'll see what I can find out about timing and PM you if I know anything further. Thanks.