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Type: Posts; User: DaojinWildfire

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  1. Replies
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    Please reach out to support@storm8.com so we can...

    Please reach out to support@storm8.com so we can assist you with your account recovery.
  2. Replies
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    207

    You should receive the prize if you force close...

    You should receive the prize if you force close the game.
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    593

    Signing out of Game Center on your iPad should...

    Signing out of Game Center on your iPad should show the previous progress. The iPhone progress is likely tied to the new Cloud Account, so you'll see that progress on any device that's signed onto...
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    Scheduled Maintenance 3/8/15

    Hey there!

    We need to make sure all of our games are performing at the highest level for you, so we're pausing the play for a little bit this Sunday, March 8th. After that, you can dive right back...
  5. Sticky: All our brands in one place: introducing Storm8 Studios!

    Today is an exciting day for TeamLava as we celebrate 1 billion total game downloads across our Storm8 network of games. We wouldn't be where we are today without you -- our awesome TeamLava and...
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    Hey everyone, Maintenance was complete on all...

    Hey everyone,

    Maintenance was complete on all games a short while ago. All games are back up and running smoothly!

    Please contact Support if you're experiencing any issues. Thanks for your...
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    You should be able to visit Stormie and leave...

    You should be able to visit Stormie and leave tips now!
  8. Replies
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    868

    You should be able to visit Stormie and leave...

    You should be able to visit Stormie and leave tips now!
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    961

    You should be able to visit Stormie and leave...

    You should be able to visit Stormie and leave tips now!
  10. terr13 is correct. After we set the initial...

    terr13 is correct. After we set the initial prices for in-app purchases, the pricing scheme is controlled by Apple for converting currencies for different regions.
  11. Did you recently update the iOS version on your...

    Did you recently update the iOS version on your device? Sometimes this will happen after updating the iOS version.

    Can you try the following?


    Logout of the iTunes App Store.
    Uninstall...
  12. Sticky: There's no ETA when Dragon Story will have the...

    There's no ETA when Dragon Story will have the login feature, but you can still use the other games to login for now.
  13. The game highlights the fruits that you need to...

    The game highlights the fruits that you need to connect in order to continue.

    Connect the 14 watermelons to get two Special Fruits first
    Connect the 3 plums to use the Bomb Fruit
    The tips...
  14. Do you happen to have a screenshot of the issue...

    Do you happen to have a screenshot of the issue so we can see what's happening on your screen?
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    You may need more Stars in order to unlock the...

    You may need more Stars in order to unlock the next island. You can go back to a previous level to earn more stars.
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    Are you getting any error messages? You can try...

    Are you getting any error messages? You can try restarting your device.
  17. This should be fixed now. We changed the goals to...

    This should be fixed now. We changed the goals to revolve around decorations instead of crops, which will not cause you to run into any issues.

    Thanks for letting us know about this issue!
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    If you're still experiencing issues, please send...

    If you're still experiencing issues, please send an email to support@teamlava.com so we can help you. Thanks!
  19. I took a look at your account and your device is...

    I took a look at your account and your device is the cause of the issue. Please send an email to support@teamlava.com so we can help you and explain why it happened. Thanks!
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    5,406

    It sounds like you're experiencing a sync error...

    It sounds like you're experiencing a sync error when adding dragons to the Breeding Den. If it happens again and you receive a message that says you have no connection, please try opening any other...
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    5,406

    That does sound random, so it's be very difficult...

    That does sound random, so it's be very difficult to identify the issue causing the crashes. The only suggestion I have, since there are a lot of different things you're doing in the game, is avoid...
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    The value packs should be fixed, you should be...

    The value packs should be fixed, you should be seeing value packs that contain a Dragon. If you're still seeing this value pack, please let us know so we can take another look.

    Thanks!
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    If would definitely help us out if you can share...

    If would definitely help us out if you can share additional information when you are reporting an issue, because there's only so much we can check when there's limited info to go on.

    For example,...
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    Thank you for the screenshot! I'll try to see why...

    Thank you for the screenshot! I'll try to see why that value pack is showing up.
  25. Replies
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    Can you check if the app is closed on the old...

    Can you check if the app is closed on the old device? It sounds like you recently used the login feature.
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