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Type: Posts; User: [S8] Elsa

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    Sticky: Investigating: I think you had the Leaderboard issues because...

    I think you had the Leaderboard issues because you were experiencing issues logging in while the Leaderboard was active. Next time there's a Leaderboard let us know if you can't login again.
  2. Was that you? Legendary.

    Was that you? Legendary.
  3. I once saw a kingdom that was entirely brown...

    I once saw a kingdom that was entirely brown horses. Nothing is strange to me.
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    Sticky: Investigating: Let's try it. Can you create a support ticket and...

    Let's try it. Can you create a support ticket and pm me the ticket number? We're all in this straw grasping boat together.



    ^ We haven't changed anything related to how this event works in...
  5. Thanks, Pixiegamer, for following up on this. ...

    Thanks, Pixiegamer, for following up on this.


    This should now be resolved for you. Support reached out to you through your ticket to follow up with you. Please continue your service request...
  6. My sources...

    <furiously shakes magic 8-ball>

    My sources say no.
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    Sticky: Investigating: This is what I'm looking for. Thank you! Can you...

    This is what I'm looking for. Thank you! Can you PM me the Storm8 ID for your level 200 account?

    This didn't work for me using 9.3.8 with a verified stuck account. :(

    EDIT: My current guess is...
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    Sticky: Investigating: If you can open a level 200 game on an Android,...

    If you can open a level 200 game on an Android, but not on an iPad this points to a software issue, but the cause of the conflict could be anything -- something that only the account has, but not...
  9. The team is working on it, but the tools are...

    The team is working on it, but the tools are spitting fire so it's taking some advanced Dragon caretaker skills to resolve. ;<

    On a lighter note, the pun in the thread title is magnificent.
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    Sticky: Investigating: Thank you for trying to open the game on Android....

    Thank you for trying to open the game on Android. Yes, it does appear to be iOS specific issue right now. So it may not be your accounts, it might be a software issue.

    Quick question, what...
  11. Closing duplicate thread.

    Closing duplicate thread.
  12. The Leaderboard Event has an accompanying quest...

    The Leaderboard Event has an accompanying quest that rewards Leaderboard Points named "Forever Varnished". The quest is featured as an icon directly above the Leaderboard HUD icon in the game. If you...
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    Sticky: Investigating: Do any of you have an Android device? Are you...

    Do any of you have an Android device? Are you able to login on it or do you experience the same issue?
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    Sticky: Investigating: Hi everyone, we're still actively investigating...

    Hi everyone, we're still actively investigating the issue. I'm sorry that I don't have better news to share with you, but since we haven't spoken since the holidays just wanted to drop by and let you...
  15. I'm sorry, the monthly Dragons like the Sleet...

    I'm sorry, the monthly Dragons like the Sleet Dragon have a limit of 1.
  16. Ah, I see the Comfy Stove is looking rather...

    Ah, I see the Comfy Stove is looking rather uncomfortable. Our teams will take a look when the office reopens. Thank you all for your patience.




    Our offices are closed between Christmas Eve...
  17. Look for a quest in your goal book that says...

    Look for a quest in your goal book that says Flatfoot and tap collect to receive it. If your Nest is open, it’ll go there. If it’s full, it’ll go to storage.

    The confusion is the pop-up has a go...
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    Sticky: Once upon a time, Android players needed to play...

    Once upon a time, Android players needed to play special editions of the game for certain content. The content is old and support is always being troubled with questions about it so as a gift to them...
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    Sticky: Investigating: If you've sent me a message, thank you for your...

    If you've sent me a message, thank you for your patience. We're quite swamped at the moment, but we'll do our best to reach you as soon as we can.
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    Please don't create new threads on this topic....

    Please don't create new threads on this topic. For those of us who are working on this, we need everything in one place. Spiritwind00 has kindly stickied and titled the thread for clarification....
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    Thank you for sharing your thoughts, JustKay! I...

    Thank you for sharing your thoughts, JustKay! I think it's reasonable for anyone to become disenchanted with their favorite things sometimes. It's okay to take a break. A cool thing about games is...
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    Sticky: Investigating: Thank you! I got your message. Sorry to...

    Thank you! I got your message.



    Sorry to hear you can't access the game. Can you please send in a new support ticket and pm me the number?
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    Sticky: Investigating: Try to log in again. If you're still stuck,...

    Try to log in again. If you're still stuck, please create a new support ticket and pm me your ticket number.



    Looks like you have been getting in this afternoon. Are you still locked out?

    ...
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    Sticky: Investigating: This is helpful info. Can you please message...

    This is helpful info.

    Can you please message me your support ticket number if you submitted one? If you don't have one yet, can you please create a support ticket with a list of your accounts and...
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    Sticky: Investigating: This is a safe space to vent your frustrations,...

    This is a safe space to vent your frustrations, but I'm also hoping for some details. ^^

    I'm looking for specific dates (don't need times, just dates) on when each of you lost access. If you're...
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