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already tried all that and support was not very supportive :( it doesn't stop me from playing but it limits A LOT the amount of helping hands I get which is no fun for back to back cruises..... it's...

any news on this?

Keep getting this message

Is it a known issue? Is it fixable?
TY

plus one to all that

ty!

here are my screenshots

I have this exact same issue with the latest cruise event :( did yours get fixed?

I finished the cruise in tibe but the game won't release the new recipe? How is that even possible?

Can't ask for friends to send helping hands, game keeps telling me that this huge number does not resolve to a valid user id. Already reinstalled and logged in and out and disconnected and...

Done all that, again, even installed the game in my husband's phone, no change. Tried multiple networks, reinstalled, updated the phone, tried using in 3g, nothing works, it's not my phone,...

Game is dead, unfortunately. Now it won't load images since this week's cruise started, this might be the last straw for me.

Game is having trouble loading stuff since the start of today's cruise. Already switched networks, reinstalled, restarted, cleared cache. Was working fine until a couple hours ago before the start of...

I'm also having trouble with the Express Order from Lani simply disappearing...

Done all that, no change

The game was acting out super weird. After visiting neighbor my game would look like the neighbor's stuff remained on my screen, like over my stuff but I could only cluck my stuff. So I deleted the...

Anyone else having trouble loading game after event started? Already reinstalled, force closed app... I'm out of ideas, game was running ok until event started then it would load sometimes and other...

hey... so, I've been through all that, I think it has something to do with the differences between iOS and Android, My game was iOS for a long time, so I had the wine stuff all set, then got a new...

I'm not sure what you mean, its a pixel 2 phone, there is no button on the top, just on the sides (power, volume). Maybe turn off then back on? Already done that..

My game is crashing when moving furniture, ovens, tables, anything. Anyone else's doing that? Already deleted and reinstalled, still the same.

yes its here now

Like... At all....?

+1 to that... I only "figured out" how to play this game after not being able to complete more than some cruises and i would be sooooo happy to be able to get those old recipes/appliances.... :/ like...

does anyone know if S* is recycling the temporary ingredients for temporary recipes? i noticed a few cruises ago i already had in stock some ingredients that the new recipes used but the last couple...

Again, no love for Android players :(