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  1. Sorry to hear about this! Please submit a ticket...

    Sorry to hear about this! Please submit a ticket through the Request Form so an agent can look into this for you.
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    If anyone else runs into this issue with the...

    If anyone else runs into this issue with the Sweetheart Unicorn, please write in by February 15th.
  3. Sticky: This has been fixed.

    This has been fixed.
  4. Sticky: We're looking into this issue where collecting...

    We're looking into this issue where collecting any craft is completing those tasks. The Candy Block and Candy Beam can be crafted in the Workshop. You will still need to craft the items in order to...
  5. You actually still have 2 Lollipop Saplings :)...

    You actually still have 2 Lollipop Saplings :) You can grow them into Lollipop Trees.
  6. Sticky: Thanks for the feedback! We've updated the hint...

    Thanks for the feedback! We've updated the hint text to say 'Upgrade a Lollipop Sapling' for clarification.
  7. Thanks for bringing this up. Lollipop Tree,...

    Thanks for bringing this up. Lollipop Tree, Cotton Candy Shrub, and Gum Drop Shrub will drop from the adventure after Day 7 Task 2. We've updated the item description to mention this.
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    Sticky: This has been fixed, the first task of Chapter 2...

    This has been fixed, the first task of Chapter 2 will automatically complete now if you've already built the Sweet Shop.
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    Sorry about that, this has been fixed! The first...

    Sorry about that, this has been fixed! The first task will automatically complete now as long as you have built the Sweet Shop.
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    Please submit a request to support through the...

    Please submit a request to support through the Request Form so a support agent can help you out.
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    Are drops still missing?

    Are drops still missing?
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    As meme1098 mentioned, they open automatically. I...

    As meme1098 mentioned, they open automatically. I see you already have your Silver Banner. :)
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    Please submit a ticket to support for assistance,...

    Please submit a ticket to support for assistance, thanks.
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    Can you submit a request to Support so an agent...

    Can you submit a request to Support so an agent can look into this for you?
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    I checked your Gem page on your account and was...

    I checked your Gem page on your account and was able to load it without issues. Please submit a request to support for assistance if you're still unable to see the Gem pack page, thanks.
  16. If you already submitted a request a Support...

    If you already submitted a request a Support Agent will get to your ticket soon.

    If you remember your password, you can use any game that has the Login Feature to log back into your Storm8 account...
  17. That area should be accessible again, thanks.

    That area should be accessible again, thanks.
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    We'll look into this for you.

    We'll look into this for you.
  19. Please submit a ticket to support so they can...

    Please submit a ticket to support so they can look into this for you, thanks.
  20. You receive Agnes as a walker, you don't unlock...

    You receive Agnes as a walker, you don't unlock other items with the walker when it's a reward from a community event like this. When you obtain a walker through Goals then you might unlock other...
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    I checked this out and there's no issue in the...

    I checked this out and there's no issue in the game that would use your Gems without an action from the player.
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    Sticky: Update your app to make sure you're at least...

    Update your app to make sure you're at least 2.2+. It looks like you're on 1.9 still, once you update your app this issue will be fixed. :)
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    Please submit a ticket through the Request Form...

    Please submit a ticket through the Request Form so an agent can look into this for you, thanks.
  24. We do understand some players got lucky and have...

    We do understand some players got lucky and have 6 Giant Blooms, but the intended amount of Giant Bloom is 5. Therefore, the limit of this item will remain 5. You will be able to complete the event...
  25. We do understand some players got lucky and have...

    We do understand some players got lucky and have 6 Giant Blooms, but the intended amount of Giant Bloom is 5. Therefore, the limit of this item will remain 5. The team is aware of this feedback to...
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