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Type: Posts; User: [S8] Elsa

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    Sticky: Investigating: We're working hard to reach this as soon as we...

    We're working hard to reach this as soon as we can, but there's a lot of challenges and we really appreciate all of the patience for those who are impacted.
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    Sticky: Investigating: Our development team is still working to address...

    Our development team is still working to address this as soon as they can. We know that you've been waiting patiently. There isn't any new information to share since our last update. Castle Story has...
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    Thread closed due to posting non-constructive...

    Thread closed due to posting non-constructive comments.

    I'm sorry you're having difficulties with your game. If you need help, please create a support ticket so our team can take a look for you....
  4. The cap is 9999, but you can exceed this number...

    The cap is 9999, but you can exceed this number from quest rewards like Dragon Tales. You won't be able to earn more from craft or loot drops because they enforce the limit.

    For players who have...
  5. Notice of increased moderation: Players who...

    Notice of increased moderation: Players who provoke or participate in flaming, insulting, or rumor milling will receive a 3 day suspension from the forums regardless of prior violations.

    Thank...
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    You have a limited understanding about how game...

    You have a limited understanding about how game development works. How quickly an issue is resolved isn't a new obstacle. It's a daily challenge for all teams who operate live games.

    Moderators...
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    No, I'm sorry. This change doesn't reopen the...

    No, I'm sorry. This change doesn't reopen the Mine if it's been closed. It's tied to the completion of the floating island expansions so once you've completed the final expansion it'll close. I don't...
  8. You need to go back to previous levels where you...

    You need to go back to previous levels where you haven't earned a full 3 Stars and complete them with higher Stars to reach the amount required by the Star gate to move on.
  9. Thank you for bringing this to attention. We...

    Thank you for bringing this to attention. We apologize for any inconvenience this may have caused to impacted players. We're still investigating and are still in progress of reviewing and taking any...
  10. Closing the threads about this and posting final...

    Closing the threads about this and posting final update on this thread: https://forums.storm8.com/showthread.php?113938-Free-Gift-Email-from-S8/page2.
  11. If your account is suspended, this is likely a...

    If your account is suspended, this is likely a security measure from our support staff while the issue is being investigated. You'll need to contact our support team for help.
  12. Thank you for bringing this to attention. This is...

    Thank you for bringing this to attention. This is a scam and is not a legitimate campaign.

    - Did you enter your information anywhere before receiving this email? For example: Instagram, Facebook,...
  13. Thank you for bringing this to attention. This is...

    Thank you for bringing this to attention. This is a scam and is not a legitimate campaign.

    - Did you enter your information anywhere before receiving this email? For example: Instagram, Facebook,...
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    Sticky: Investigating: I'll share when more information is available....

    I'll share when more information is available. We're still experiencing challenges with staff and scheduling, but have made some strides to resolve this. There isn't a date to share on when Dragon...
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    ^ sharing this update from the other thread.

    ^ sharing this update from the other thread.
  16. Thank you for your patience while our team...

    Thank you for your patience while our team investigated and worked on this. The following levels were replaced 834, 870, 886, 985, 998 and the issue should now be resolved. Let me know if you need...
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    I said I'd check in with our team again on June...

    I said I'd check in with our team again on June 2nd, but didn't mention that anything would be resolved by that specific date.

    Here's the quote for your reference:


    Our team is still working...
  18. Thread: Won't open

    by [S8] Elsa
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    Sticky: Open Issue Thank you for the update! For the first one you...

    Thank you for the update! For the first one you were able to get into after being locked out for hours, did you do any troubleshooting that resolved it?
  19. Thread: Won't open

    by [S8] Elsa
    Replies
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    79,378

    Sticky: Open Issue If you aren't able to login after the update, try...

    If you aren't able to login after the update, try the following and let us know please:

    1. Put your device in airplane mode or disconnect to wifi for a minute. Reconnect and open again. This...
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    You may continue the discussion on the existing...

    You may continue the discussion on the existing thread on connection issues. Please review our forum rules to ensure that you're compliant with our community requirements for creating threads and...
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    I honestly don't know which features aren't...

    I honestly don't know which features aren't platform parity since it's been a few years since there was an update. There are a lot of levels to investigate, but our team is doing their best. I'm...
  22. Sticky: [Communication and Behavior] Please be respectful and polite to our moderators.

    Our moderator team are normal players and members of the community who volunteer when they have time and want to help. They are not employees. If you need a support service, please create a request...
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    Our goal is as soon as possible, hopefully in the...

    Our goal is as soon as possible, hopefully in the following week or two. Feel free to reach out again on Monday and I'll check on it for you.

    The issue is some levels have a feature that's not...
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    Thank you for the detailed report and screenshots...

    Thank you for the detailed report and screenshots to help us look into this. We shared your previous report with our team for review and our team is still reviewing the concerns you shared regarding...
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    Sticky: Investigating: You can expect that you may continue to...

    You can expect that you may continue to experience this issue intermittently until our development team updates the game on the App Store. It's not expected to resolve on its own. We don't have a...
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