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Type: Posts; User: PikaSquirrel

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  1. I've shared this with the game team. Please...

    I've shared this with the game team. Please submit a ticket so an agent can look into this for you, thanks!
  2. Unfortunately, we won't be able to change the...

    Unfortunately, we won't be able to change the building type for this item. It is intended to be a Town building so you will need to sell something in this building type to make space for this new...
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    Team is taking a look, thanks!

    Team is taking a look, thanks!
  4. Hi everyone, You may have noticed that the...

    Hi everyone,

    You may have noticed that the timer for both Highland Piglet and Highland Hog has been increased. We're very sorry about this, but unfortunately the items were released with shorter...
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    The team is still looking into this issue, but...

    The team is still looking into this issue, but your crafts should be unlocked now.
  6. Though she was incorrectly released with the...

    Though she was incorrectly released with the wrong timer, we don't recall releasing a teaser for her implying she would have a 7 day timer for energy. Do you happen to have a screenshot of this so we...
  7. The crafts and drops were fixed last night. If...

    The crafts and drops were fixed last night. If you are still experiencing additional issues in the event, please let me know. Thank you!
  8. Thank you for the reports! The team is looking...

    Thank you for the reports! The team is looking into the issues and we will provide an update as soon as possible.
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    Please submit a request here so a support agent...

    Please submit a request here so a support agent can look into this for you: https://support.storm8.com/hc/en-us/requests/new
  10. Please try storing the item and placing it back...

    Please try storing the item and placing it back out if force closing the game doesn't help.
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    Please submit a request through...

    Please submit a request through support.storm8.com so an agent can take a look at your issue.
  12. Replies
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    Please try storing her and place her back in your...

    Please try storing her and place her back in your Kingdom if you don't see a timer.
  13. If you don't see a timer in Kaia, please try...

    If you don't see a timer in Kaia, please try storing and placing her back into your Kingdom.

    For the Beehive image issue, please reinstall the game to fix this.
  14. You should have this level unlocked now. If...

    You should have this level unlocked now. If anyone else still has level 2 locked, please let us know.
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    Cook With Glimmermouth craft in the kitchen has...

    Cook With Glimmermouth craft in the kitchen has been fixed.
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    It should be back now, thank you!

    It should be back now, thank you!
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    The team is looking into this!

    The team is looking into this!
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    Please use the green SUPPORT button through your...

    Please use the green SUPPORT button through your in-game Settings page for help with this game, thanks.
  19. Sticky: Have you tried force closing the game to see if...

    Have you tried force closing the game to see if that fixes the energy display back to what you had before unlimited energy started?
  20. Sorry about this! If you experienced this issue,...

    Sorry about this! If you experienced this issue, please submit a request to support, thank you!
  21. Sticky: Unfortunately, Feanor was released with the...

    Unfortunately, Feanor was released with the incorrect timer. We apologize for the inconvenience. :(

    Players who purchased this item before the fix had a chance to take advantage of the shorter...
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    The Lucky Gate on sale in the Market is the...

    The Lucky Gate on sale in the Market is the correct item.
  23. Sticky: I fixed this for you. If anyone else is...

    I fixed this for you.

    If anyone else is experiencing the same issue where invisible Branden is taking up your plot space, please submit a request to support. Thanks!
  24. Looking into this and other issues reported so...

    Looking into this and other issues reported so far.
  25. We're looking into the upgrade issue.

    We're looking into the upgrade issue.
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