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Type: Posts; User: FrozenTurtle

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    Factory resetting your device may reset the...

    Factory resetting your device may reset the unique identifier on your device. If this happens, please email support!@storm8.com and they can help you recover your account.
  2. This has been fixed. Sorry about that! Please...

    This has been fixed. Sorry about that! Please email support@storm8.com if you have any concerns.
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    The Cupid event is over, so we've removed it from...

    The Cupid event is over, so we've removed it from the game. We hope you enjoyed the small rewards from it! :)
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    Sorry about that! I'll share your feedback with...

    Sorry about that! I'll share your feedback with the game team for next time.
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    After you have grown the Blythewood Tree to its...

    After you have grown the Blythewood Tree to its second stage and have chopped it at least once, it will become unstorable. Sorry for the confusion!
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    Sorry about that! This quest might have gone out...

    Sorry about that! This quest might have gone out to some players in error. It should be removed after you force close. Please let me know if you still see it.
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    Sorry about that! We had to perform unplanned...

    Sorry about that! We had to perform unplanned maintenance early this morning. It's been completed, so you should be able to access the game once again.
  8. Sorry about that! We had to perform unplanned...

    Sorry about that! We had to perform unplanned maintenance early this morning. It's been completed, so you should be able to access the game once again.
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    Sorry about that! Can you try force closing the...

    Sorry about that! Can you try force closing the app and see if the issue is resolved? We fixed an issue that may have affected the goals that players are seeing in-game.
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    Sorry about that! We had to perform unplanned...

    Sorry about that! We had to perform unplanned maintenance early this morning. It's been completed, so you should be able to access the game once again.
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    Sorry about that! We had to perform unplanned...

    Sorry about that! We had to perform unplanned maintenance early this morning. It's been completed, so you should be able to access the game once again.
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    Sorry about that! We had to perform unplanned...

    Sorry about that! We had to perform unplanned maintenance early this morning. It's been completed, so you should be able to access the game once again.
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    Pear Cider unlocks at level 61, but we also will...

    Pear Cider unlocks at level 61, but we also will be releasing more content in the future for these higher levels. Thanks for your patience! :)
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    There is still a "sweetheart fountain" but it is...

    There is still a "sweetheart fountain" but it is not an appliance. It is just a decoration. This item was never intended to be an appliance, so you're not missing out on any content. We updated the...
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    Hey every, just a heads up that this week's...

    Hey every, just a heads up that this week's content is going to be a little delayed. I'll provide you with more updates as we get more information. Sorry!
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    It sounds like you may have experiencing some out...

    It sounds like you may have experiencing some out of memory issues. Try closing any apps that may be running in the background. This should free up some resources and help improve the performance of...
  17. Thread: Itunes

    by FrozenTurtle
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    Yep! Your purchase will be deducted from any...

    Yep! Your purchase will be deducted from any balance you have on your iTunes account. If there isn't enough balance to cover the purchase, you will need to enter an additional form of payment.
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    Sticky: Troubleshooting for Frequent Issues I can't...

    Troubleshooting for Frequent Issues

    I can't feed one of my animals.
    Your animal is ready to be collected from! Use the collection bucket to collect your rewards.
    I am periodically experiencing...
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    Thanks for letting us know! We'll look into a fix...

    Thanks for letting us know! We'll look into a fix for the next update.
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    Try matching as many candies per swap as you can...

    Try matching as many candies per swap as you can to improve your chances of a Green Gobbler dropping. Good luck!
  21. This was fixed in 1.7.8

    This was fixed in 1.7.8
  22. Try disconnecting and reconnecting to Facebook to...

    Try disconnecting and reconnecting to Facebook to see if that helps. Otherwise, please email support@storm8.com for further assistance.
  23. This is usually because you have items in your...

    This is usually because you have items in your game that are not supported on Android. Can you please email support@storm8.com and PM me the ticket number? I'll have someone help you out. Thanks!
  24. Nice catch! This has been updated. :)

    Nice catch! This has been updated. :)
  25. When you try scrolling, are you using the button...

    When you try scrolling, are you using the button or swiping left? As a habit, you should be routinely be force closing your game before you start every play session. If you're still having troubles...
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