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Type: Posts; User: [S8] Elsa

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    Sticky: Investigating: I'll share when more information is available....

    I'll share when more information is available. We're still experiencing challenges with staff and scheduling, but have made some strides to resolve this. There isn't a date to share on when Dragon...
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    ^ sharing this update from the other thread.

    ^ sharing this update from the other thread.
  3. Thank you for your patience while our team...

    Thank you for your patience while our team investigated and worked on this. The following levels were replaced 834, 870, 886, 985, 998 and the issue should now be resolved. Let me know if you need...
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    I said I'd check in with our team again on June...

    I said I'd check in with our team again on June 2nd, but didn't mention that anything would be resolved by that specific date.

    Here's the quote for your reference:


    Our team is still working...
  5. Thread: Won't open

    by [S8] Elsa
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    Sticky: Open Issue Thank you for the update! For the first one you...

    Thank you for the update! For the first one you were able to get into after being locked out for hours, did you do any troubleshooting that resolved it?
  6. Thread: Won't open

    by [S8] Elsa
    Replies
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    24,071

    Sticky: Open Issue If you aren't able to login after the update, try...

    If you aren't able to login after the update, try the following and let us know please:

    1. Put your device in airplane mode or disconnect to wifi for a minute. Reconnect and open again. This...
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    You may continue the discussion on the existing...

    You may continue the discussion on the existing thread on connection issues. Please review our forum rules to ensure that you're compliant with our community requirements for creating threads and...
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    I honestly don't know which features aren't...

    I honestly don't know which features aren't platform parity since it's been a few years since there was an update. There are a lot of levels to investigate, but our team is doing their best. I'm...
  9. Sticky: [Communication and Behavior] Please be respectful and polite to our moderators.

    Our moderator team are normal players and members of the community who volunteer when they have time and want to help. They are not employees. If you need a support service, please create a request...
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    Our goal is as soon as possible, hopefully in the...

    Our goal is as soon as possible, hopefully in the following week or two. Feel free to reach out again on Monday and I'll check on it for you.

    The issue is some levels have a feature that's not...
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    Thank you for the detailed report and screenshots...

    Thank you for the detailed report and screenshots to help us look into this. We shared your previous report with our team for review and our team is still reviewing the concerns you shared regarding...
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    Sticky: Investigating: You can expect that you may continue to...

    You can expect that you may continue to experience this issue intermittently until our development team updates the game on the App Store. It's not expected to resolve on its own. We don't have a...
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    Sticky: Investigating: Hi everyone, We don't have any new information...

    Hi everyone,

    We don't have any new information to share that directly impacts Dragon Story at this time. I shared before that we have challenges with staffing and that some projects couldn't be...
  14. Thread: Can?t log in

    by [S8] Elsa
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    There was a brief outage early this morning due...

    There was a brief outage early this morning due to a third-party network outage. We apologize for any inconvenience!
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    Sticky: Investigating: We are grateful for your enduring spirit for the...

    We are grateful for your enduring spirit for the game and continued patience while we navigate this issue and work to resolve it. When we've fully resolved this, we'll review compensation. Thank you...
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    Sticky: Investigating: Our team would like to resolve this as soon as...

    Our team would like to resolve this as soon as possible. While we're not absolutely sure, we think you're timing out due to the amount of information that's trying to load when you log into the game....
  17. Your Dragon is in your Nest. When you craft a...

    Your Dragon is in your Nest. When you craft a Dragon you still need to hatch it before placing it in a habitat. :)
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    This issue should now be resolved. Please let me...

    This issue should now be resolved. Please let me know if you're still experiencing an issue getting into your game. We apologize for the inconvenience and appreciate your patience while our team...
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    This issue should now be resolved. Please let me...

    This issue should now be resolved. Please let me know if you're still experiencing an issue getting into your game. We apologize for the inconvenience and appreciate your patience while our team...
  20. Thread: Thanks S8

    by [S8] Elsa
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    This is definitely a bug. Our team is...

    This is definitely a bug. Our team is investigating this now.
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    This is the most common thread of reports we're...

    This is the most common thread of reports we're seeing and that we're seeing for other developers of apps. That there was an update that suddenly impacted some apps. I'm still digging trying to find...
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    Does anyone receive error messages other than...

    Does anyone receive error messages other than internet connection?
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    You can open the game on the Android with Android...

    You can open the game on the Android with Android 7, but not the one with Android 10 right?



    I only see two, but you mentioned other shops. Can you private message me all of your Storm8 IDs?...
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    Please submit a request through...

    Please submit a request through support.storm8.com so our team can take a look. If you see it again, please do take a screenshot because they will need to see exactly what you're seeing. Since you...
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    Your OS is old. Did you update your device...

    Your OS is old. Did you update your device recently with a ~security patch or anything?

    We aren't the only developer experiencing this, so it's definitely Android but I'm not sure exactly what...
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