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  1. Thread: Clue Bingo

    by ExcalS8
    Replies
    7
    Views
    609

    Did you start playing on a different device? Can...

    Did you start playing on a different device? Can you submit a Support ticket here: https://support.storm8.com/hc/en-us/requests/new using Topic Category "Account Recovery -> Lost my account" and Game...
  2. Sticky: If an interstitial ad fails to play in our Bingo...

    If an interstitial ad fails to play in our Bingo games, it should eventually time out. However, the timeout period is fairly long -- about 60 seconds. If you are closing the game before that amount...
  3. Thread: New properties

    by ExcalS8
    Replies
    4
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    5

    It is. I have one that's coming very soon that I...

    It is. I have one that's coming very soon that I think you're going to like!
  4. Thread: Gems rewards

    by ExcalS8
    Replies
    2
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    3

    Hi Angel, These cross-promotional challenges...

    Hi Angel,

    These cross-promotional challenges occur on a rotation. Every couple of game launches, the challenge rotates to the next one. Let's use this hypothetical rotation as an example:

    1....
  5. Thread: Chests

    by ExcalS8
    Replies
    1
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    2

    Rewards only come from opened chests. If you earn...

    Rewards only come from opened chests. If you earn 20 chests and have 5 keys and open 5 chests, you will earn rewards from 5 chests. If you then choose to Skip, you will not receive any additional...
  6. Currently, the level cap is 400. However, we do...

    Currently, the level cap is 400. However, we do increase the cap gradually every so often. When this happens, the XP you earned at the previous cap is not "wasted". For example, if the level cap was...
  7. Hi shortone77! An alternative to using the scroll...

    Hi shortone77! An alternative to using the scroll bar is to just swipe up or down anywhere on the screen. This is my personal preferred method for navigating multiple pages of cards and I find it...
  8. Thread: Extra keys

    by ExcalS8
    Replies
    1
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    2

    Hi Konabeartay! Keys can only be used through...

    Hi Konabeartay! Keys can only be used through opening Mystery Chests obtained during a Bingo game. There is no other way to spend them.
  9. Not at all! Simple mistake (and of course we do...

    Not at all! Simple mistake (and of course we do try to avoid those wherever possible). I just pushed a fix for the giftable parts. Apologies for the delay!
  10. Hi! I just pushed a fix for this. Sorry about the...

    Hi! I just pushed a fix for this. Sorry about the delay!
  11. Replies
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    We just adjusted the offsets of the Parade Window...

    We just adjusted the offsets of the Parade Window so it should look properly aligned now. Thanks for the reports!
  12. Pushed a fix for the collectibles button not...

    Pushed a fix for the collectibles button not appearing.
  13. Found the cause of the parts not being giftable...

    Found the cause of the parts not being giftable and pushed a fix. Thanks for the reports!
  14. Replies
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    Hi jts0929! I did find an issue with The Loft...

    Hi jts0929! I did find an issue with The Loft specifically related to Mystery Chests. I pushed a fix for it, so you should be finding Collectibles as expected now.

    Thanks for the report!
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    SOLVED: Hi folks! I'm updating the images for the...

    Hi folks!

    I'm updating the images for the Space Bot, Candied Fruit Bits, and Gold Doubloons items. If there are any others that are still exhibiting problems after this polish pass, please let me...
  16. Replies
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    SOLVED: Hi folks, Thanks for reporting this issue. We...

    Hi folks,

    Thanks for reporting this issue. We believe we've isolated the cause and pushed a resolution. Testing showed this issue appeared to be limited to iOS only. If you're still having issues...
  17. Hi ladysurvivor! Sometimes if you have a...

    Hi ladysurvivor!

    Sometimes if you have a broken art asset that appears correctly on another device, it's a matter of the first device hanging onto the old broken asset rather than the fixed new...
  18. Replies
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    Updating the name of this year's "Autumn...

    Updating the name of this year's "Autumn Fireplace" to "Family Fireplace" to reduce confusion.
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    Hi folks, Thanks for your reports on this. I...

    Hi folks,

    Thanks for your reports on this. I deployed a fix for this last week (Thursday on iOS, Friday night on Android) but it may not have fixed everyone. I pushed out another fix today which...
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    Hi folks! Feasting November requires Level 25. ...

    Hi folks! Feasting November requires Level 25.



    Wheat Stove was from the previous event ("Twighlight Tales" chain, Oct 25 - Nov 8, required level 12).
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    Hi folks, I've pushed out another fix for the...

    Hi folks,

    I've pushed out another fix for the String of Lights wall decoration. Last week's fix updated the image directly, and so the item would have appeared properly for new installs or users...
  22. Thanks AnnirasSweets! I found the problem here...

    Thanks AnnirasSweets! I found the problem here and I'm pushing out a fix now. You should hopefully see it resolved with a quick relaunch.
  23. Hi bakeology18! The Side Goal quests for this...

    Hi bakeology18! The Side Goal quests for this event unlock at level 49.
  24. Hi Naya2017! These are the recipes you can make...

    Hi Naya2017! These are the recipes you can make with the Calaveras Fountain:
    Atole
    Costs 1,540 Coins
    Yields 18+65 Experience
    Earns 3,250 Coins over 650 Servings
    Time: 5 hours
    Spoil Time: 12.5...
  25. Hi AnnirasSweets! I've updated the names of...

    Hi AnnirasSweets!

    I've updated the names of this year's "Harvest" series to "Grim Harvest" (seemed appropriate for the holiday). You should see the updated names after a quick re-sync.

    Thanks...
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