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Type: Posts; User: [S8] Elsa

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  1. @skyharbor602 - the page will be blank if the...

    @skyharbor602 - the page will be blank if the game can't connect to the app store packages. This usually means internet connection, but also sometimes the app store has hiccups. It should come back,...
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    Sticky: The sale ended 9/3 at 10am so it should say 300.

    The sale ended 9/3 at 10am so it should say 300.
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    Sticky: The cost to repower said 150 to me. Were you...

    The cost to repower said 150 to me. Were you seeing a different cost?
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    The item was released in error and removed from...

    The item was released in error and removed from the sale on discovery. We'll collect your feedback and forward it to relevant parties. If you have a concern about a real-world purchase you've made,...
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    The game doesn't have the ability to 'steal' Gold...

    The game doesn't have the ability to 'steal' Gold and requires some form of interaction to use Gold, typically through someone touching the screen. If you didn't make the change and weren't in the...
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    Sticky: View Post

    <narrowly dodges as a blue and yellow blur suddenly whirs by>
  7. Thread: Question

    by [S8] Elsa
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    Nope, you can gift yourself. You don't get...

    Nope, you can gift yourself. You don't get disciplined for it. :)
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    Almost all Dark type are from event rewards or...

    Almost all Dark type are from event rewards or event crafts. There's maybe one or two that were limited release. We rotate Dragons through the game over time so it's possible that you'll see them...
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    If they can't be crafted, there's usually a...

    If they can't be crafted, there's usually a reason. Neo Aries and Polaris were limited time releases and Breakup was a spin to win reward. So at the time, they didn't qualify and it's possible we...
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    Yes, you're correct. Here's the rule: Dragons...

    Yes, you're correct.

    Here's the rule: Dragons are only breedable if they are in the market, unless their description says it's not breedable. Ignore the Codex, go by the Market.

    It's...
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    Players definitely reached the community goals....

    Players definitely reached the community goals. There's a very old, rare bug where the thing collects the contributions (early adopters can attest to this occurring years ago), but then doesn't send...
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    ^ I'm going to close the thread because it's a...

    ^

    I'm going to close the thread because it's a discussion about cheating, but your feedback is read and appreciated. We actively take steps to combat unfair gameplay. It may not be noticeable, but...
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    Very, very soon. :cool:

    Very, very soon. :cool:
  14. Thread: Legacy gems

    by [S8] Elsa
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    I'm sorry, there's currently no method to trade...

    I'm sorry, there's currently no method to trade them in or remove them. For now they're just pretty gems and a token of being an early adopter in the game. ;D

    We considered hiding them from...
  15. <puts away pumpkin spice latte countdown calendar in shame> ;(
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    If your islands are downloading, it sounds like...

    If your islands are downloading, it sounds like you may have recently updated or reinstalled the game. The game needs time to download the maps and art for the levels. The time this takes depends on...
  17. Quillcakes are now...

    <sneaks into the thread>

    Quillcakes are now available on Android. We apologize for the delayed availability.

    <runs away>
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    There's no further action or troubleshooting...

    There's no further action or troubleshooting required from players. For this issue, you'll need to wait for a resolution from our development team. Unfortunately, I'm unable to offer a timeframe.
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    Associated issues have been resolved. Please...

    Associated issues have been resolved. Please visit your goal book to accept a gift. We apologize for the errors!
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    Thank you for the reports. We're currently...

    Thank you for the reports. We're currently investigating this, but we're unable to offer a timetable for a resolution at this time. We apologize for any inconvenience!
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    The crafts and adventures have been re-added. ...

    The crafts and adventures have been re-added.


    Note: While the event does end at midnight, the crafts and adventures will be available for a little longer than usual. This isn't a bug. :)
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    Thanks for the report! We're investigating.

    Thanks for the report! We're investigating.
  23. Please submit a request through...

    Please submit a request through support.storm8.com for assistance.
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    We're working on untrapping your trees. :) ...

    We're working on untrapping your trees. :)

    Edit: Fortunately, only a handful of players were impacted. We've resolved the issue for all impacted players. Please check your storage to recover any...
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    Eep, I know, right? Training Dragons is very...

    Eep, I know, right? Training Dragons is very hard. :(
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